Allianz Global Assistance Travel Insurance Reviews

I had to cancel two Sphere tickets for my elderly mother and myself. My mother is 85 and decided she is not healthy enough physically or mentally to travel to Vegas. Tried to file a claim on Allianz website and it cannot find the policy despite pulling up the correct record using the policy number. Called to speak to a rep. and he agreed to file it for me but tells me that I have to have a doctor's note essentially as supporting documentation. The email I received after the claim was filed indicates that the tickets are only covered up to $200, when I paid $383. Such a scam.

We purchased cancelation insurance through West Jet for the specific reason my father has lung issues and he may not be able to fly. Of course after the purchase they send you the policy information that preexisting is not covered HAHA well a little late now don't you think so? So of course when we had to cancel because my father was put on oxygen to make matters worse we were denied this claim after paying the doctors for medical notes and waiting on hold for hours with these guys (I must add before purchasing the doctors notes I made Allianz aware that the claim was for my father who had a preexisting condition) for them to drag it out for 3 months. We will never ever use Allianz ever again and I will be spreading the word also communicating with West Jet that the company they partner with is a bunch of absolute crooks. I hope they sleep well considering the crap they put people through. Absolute joke.