RBC Avion Travel/Allianz
by Glenda on Jan 5, 2024
1 out of 5 stars
Travel Insurance Reviews
Allianz Global Assistance Travel Insurance Reviews
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(52 reviews)
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Agent/rep attitude (11)
Agent/rep availability (29)
Agent/rep callbacks (13)
Agent/rep knowledge (15)
Agent/rep language skills (3)
Billing/payments (1)
Cancellation experience (2)
Cancellation fee (1)
Claim - adjuster (26)
Claim - denial (16)
Claim payout amount (2)
Claim processing time (26)
Complaints/ombudsman (1)
Email/message wait time (6)
Insurance: Baggage Delay (2)
Insurance: Flight Delay (2)
Insurance: Travel Medical (1)
Legal actions (1)
Mobile app experience (1)
On-hold times/transfers (1)
Online quoting (1)
Phone wait times (5)
Policy clarity (2)
Policy coverage (7)
Pre-conditions (1)
Refund (1)
Trip Cancellation (8)
Trip Interruption (3)
Website experience (2)
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Not user friendly, making it feel like they have set up their systems to make it difficult to make claims.
Horrible experience with Allianz submitting a claim on flight delay and baggage delay. Their online claims portal doesn’t work, brutal process to submit and lack of communication has left me still trying to get $$ back from the winter storm when our flight was delayed and cancelled.