Travel Insurance Reviews

Allianz Global Assistance Travel Insurance Reviews

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(52 reviews)
Allianz Global Assistance
1.2 out of 5 stars:
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Skip skip skip. Unless you like headaches

by Randy on Dec 5, 2024
1 out of 5 stars

I've had issues with an allergic reaction in Thailand. I was done with the doctor within 2 hours. I had to call Canada and then contact their Thai connection so they can pay the hospital. After that long process, they sent the wrong amount of money. So the process needed to start all over again. 12 hours it took. So my next visit, I pay out of pocket. Keep telling them to only contact me by email. So I receive sooo many emails telling me that they weren't able to reach me by phone and to call a number. I sent them all the paperwork answered their questions and several emails later I'm told I need to submit through their portal. I don't speak thai. Horrible experience made the worst by them. Skip them, go with someone else. Very unprofessional!

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Extremely poor performance all around

by Very Unhappy Flyer on Nov 16, 2024
1 out of 5 stars

WestJet Airlines has hit a new low in service with having Allianz Global as their travel insurance provider. Not only would Allianz not pay out on purchased insurance for a cancelled (actually a re-booked return) flight, their explanation note made absolutely no sense. "No benefit is payable for used expenses"? Speaking with an 'agent' to follow up on the explanation resulted in only more aggravation, having to resubmit all the information again through a ridiculously cumbersome online claim process, and getting absolutely nowhere - including no reimbursement of the claim for a big difference in flight cost.

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Do not use these people

by Mad on Jun 4, 2024
1 out of 5 stars

If I could put 0 stars I would. These people have given us the run around since day one. The are stalling, we are now being threatened by the hospital to be sued for non-payment. Allianz data team "made an error" and payments in their system have been entered to my father, who passed away.
I have been calling them constantly, always get the run around, no one really cares about all the stress we have gone through.

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RBC Visa Avion Insurance

by Laurie Davis on May 17, 2024
1 out of 5 stars

My documents have been lost by Allianz agents, my address was incorrect in their correspondence to me, I wrote, emailed and called 4 times to correct the address and the service reps all said they could not change the address. Yet today, the service rep said she could. I have been dealing with Allianz for 1.5 years. It would have been less if the address was correct. Still dealing with a December 22 YVR flight cancellation. I never flew anyway and the note on my file stated my flight was not delayed by 6 or more hours, so the claim is ineligible. I actually stopped using my RBC Visa card because when I travel I need insurance coverage. My correspondence has been awful, even though I have been using the "submit" email I was told to use. Frustrating, and do not recommend.

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Seek Insurance Protection Elsewhere!

by PISSED CUSTOMER! on May 2, 2024
1 out of 5 stars

Doesn't deserve 1 star! What a horrible company! Please stay from away from them. They don't like to pay out, and give you every excuse for not honoring your claim. I purchased two tickets for an event, I was so looking forward to attending, and spent close to $400.00 for two tickets. Unfortunately, I had surgery and could not attend, so I put in a claim since I THOUGHT, I was protected, but they found every reason to postpone, and delay payment which I never received from them. THE AUDACITY! Then, to add insult to injury, maybe one person spoke proper English. WTH???? How do they hire people to deal with customers that you have to struggle to understand? I am not exaggerating. I could not understand a word they were saying, which only added more wood to the fire. Also, their customer service representatives become very nasty when you tell them, you do not understand them. Allianz should be ashamed of themselves, because they do not like to pay your claims.

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medical travel insurance

by frustrated in BC on Apr 27, 2024
3 out of 5 stars

Ok, I put a claim in for a friend. He got hurt on holidays. Nothing serious, but cost him a fair chunk of change. I never heard from this company one time. I submitted all papers and waited. If I had not kept calling in, I would still be waiting and papers would be missing. I called every week, talked to different people. I know you need to wait, but it would be nice to have them report something. Tell me they got all information. One guy told me I submitted the wrong medical/claim form, as it didn't have the name Allianz on the right top corner. I told them it did as I was looking at the form on my computer. He then says "Oh". I did give a 3-star rating as the people were friendly, got through quick and my friend got his money after 2 months. I am dissatisfied with the communication, though. The trick is call every week and be firm!

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2 days on hold, call backs in the middle of the night

by Canadian RBC Avion card holder on Jan 23, 2024
1 out of 5 stars

Repeatedly hung up on, told wrong information, would not give confirmation of coverage for rbc credit card insurance, 2 days trying only to get a return call in the middle of the night with no name left or extension. Operators/agents have Very poor english and cannot communicate. Been an RBC avion cardholder for 15 years, never had problems until they switched to Allianz. Absolute scam insurance!

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Avoid them like the plague !

by Tony Montana on Jan 4, 2024
1 out of 5 stars

This company should have been shutdown years ago, largely because they’re nothing but scammers! Submitted all the necessary forms for a cancelled trip due to a last minute medical issue, and all I got was to be waiting for 6 months! The online claim number that I was given kept coming up as invalid every time I tried to check on the status. When you finally get through to someone on the phone at Allianz, it’s pretty obvious they don’t give a @$&?! about you, and do their very best to make you go away. I honestly think that’s what they’re paid to do! As I said before, why is a company like this allowed to stay in business, for god’s sake.

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Scam

by qwertz on Dec 24, 2023
1 out of 5 stars

This company is a scam. You can't reach the customer service. They process your claim for a long time then simply reject with invalid reasons. Ghosting you. Refuse to reply your email or answer your call. Don't purchase any service from this company. Is a waste of money, time and energy.

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