Travel Insurance Reviews

Allianz Global Assistance Travel Insurance Reviews

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(52 reviews)
Allianz Global Assistance
1.2 out of 5 stars:
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Skip skip skip. Unless you like headaches

by Randy on Dec 5, 2024
1 out of 5 stars

I've had issues with an allergic reaction in Thailand. I was done with the doctor within 2 hours. I had to call Canada and then contact their Thai connection so they can pay the hospital. After that long process, they sent the wrong amount of money. So the process needed to start all over again. 12 hours it took. So my next visit, I pay out of pocket. Keep telling them to only contact me by email. So I receive sooo many emails telling me that they weren't able to reach me by phone and to call a number. I sent them all the paperwork answered their questions and several emails later I'm told I need to submit through their portal. I don't speak thai. Horrible experience made the worst by them. Skip them, go with someone else. Very unprofessional!

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Not the RBC Perk I Expected

by Cecilia on Nov 17, 2024
1 out of 5 stars

I have been a loyal RBC client for over 10 years, but I am extremely disappointed with Allianz Global Assistance Travel Insurance. Filing a claim for stolen parcels was a complete waste of time. After months of review, they informed me I wouldn’t be covered. Why is RBC even partnered with this company? This insurance is advertised as a perk of my RBC Visa, but it feels more like a hassle than a benefit. It’s incredibly frustrating and not what I expected from RBC.

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Do not use these people

by Mad on Jun 4, 2024
1 out of 5 stars

If I could put 0 stars I would. These people have given us the run around since day one. The are stalling, we are now being threatened by the hospital to be sued for non-payment. Allianz data team "made an error" and payments in their system have been entered to my father, who passed away.
I have been calling them constantly, always get the run around, no one really cares about all the stress we have gone through.

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No wonder so many complaints

by Horrible Service on Jun 2, 2024
1 out of 5 stars

I sent a claim for an emergency situation in our last vacation and I am waiting for about a month. The claim has not been touched so far waiting review!
Unbelievable, I will not buy insurance with Allianz ever again or recommend to anybody.
Just lost a consumer for terrible service.

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Seek Insurance Protection Elsewhere!

by PISSED CUSTOMER! on May 2, 2024
1 out of 5 stars

Doesn't deserve 1 star! What a horrible company! Please stay from away from them. They don't like to pay out, and give you every excuse for not honoring your claim. I purchased two tickets for an event, I was so looking forward to attending, and spent close to $400.00 for two tickets. Unfortunately, I had surgery and could not attend, so I put in a claim since I THOUGHT, I was protected, but they found every reason to postpone, and delay payment which I never received from them. THE AUDACITY! Then, to add insult to injury, maybe one person spoke proper English. WTH???? How do they hire people to deal with customers that you have to struggle to understand? I am not exaggerating. I could not understand a word they were saying, which only added more wood to the fire. Also, their customer service representatives become very nasty when you tell them, you do not understand them. Allianz should be ashamed of themselves, because they do not like to pay your claims.

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50 WORKING days

by Gijsbrecht on Apr 30, 2024
1.5 out of 5 stars

My new Iphone got stolen in Capetown. When I agreed to my travel insurance with Allianz it stated the handling of a claim could take up to 25 working days. So, 28 days after my claim, I called them to ask for a status. I got told that because it's super busy, it now takes up to 30 days to review a claim.

After 33 days, I called them again. They said it could take up to 40 working days, and now, when I thought it couldn't get any worse. They told me it could take up to 50 working days.

Can't even imagine how long it will take them to handle a claim in the summer, 120 days?

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medical travel insurance

by frustrated in BC on Apr 27, 2024
3 out of 5 stars

Ok, I put a claim in for a friend. He got hurt on holidays. Nothing serious, but cost him a fair chunk of change. I never heard from this company one time. I submitted all papers and waited. If I had not kept calling in, I would still be waiting and papers would be missing. I called every week, talked to different people. I know you need to wait, but it would be nice to have them report something. Tell me they got all information. One guy told me I submitted the wrong medical/claim form, as it didn't have the name Allianz on the right top corner. I told them it did as I was looking at the form on my computer. He then says "Oh". I did give a 3-star rating as the people were friendly, got through quick and my friend got his money after 2 months. I am dissatisfied with the communication, though. The trick is call every week and be firm!

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Absolute CROOKS do not purchase

by Chelsey Nelson on Mar 20, 2024
1 out of 5 stars

We purchased cancelation insurance through West Jet for the specific reason my father has lung issues and he may not be able to fly. Of course after the purchase they send you the policy information that preexisting is not covered HAHA well a little late now don't you think so? So of course when we had to cancel because my father was put on oxygen to make matters worse we were denied this claim after paying the doctors for medical notes and waiting on hold for hours with these guys (I must add before purchasing the doctors notes I made Allianz aware that the claim was for my father who had a preexisting condition) for them to drag it out for 3 months. We will never ever use Allianz ever again and I will be spreading the word also communicating with West Jet that the company they partner with is a bunch of absolute crooks. I hope they sleep well considering the crap they put people through. Absolute joke.

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Avoid

by Ian Black on Mar 20, 2024
1 out of 5 stars

Waiting 22 months and counting for a claim to be processed. No contact from the business for over a year. Three customer complaints raised, only one acknowledged. Claims department emailed me addressing correspondence to a different party, asking me for documents that did not exist. Slow to respond to ombudsman recommendation that they pay compensation, which eventually came. When email finally came 22 months later in March 2024 stating claim would be paid within 5-10 working days, they used incorrect bank sort code, thus not honouring the claim. Jury still out on whether they are grossly incompetent or fraudulent, but no other explanation is possible. The experience leads one to conclude that travel insurance is a waste of money. Avoid at all costs.

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