Allianz Global Assistance Travel Insurance Reviews

Waiting 22 months and counting for a claim to be processed. No contact from the business for over a year. Three customer complaints raised, only one acknowledged. Claims department emailed me addressing correspondence to a different party, asking me for documents that did not exist. Slow to respond to ombudsman recommendation that they pay compensation, which eventually came. When email finally came 22 months later in March 2024 stating claim would be paid within 5-10 working days, they used incorrect bank sort code, thus not honouring the claim. Jury still out on whether they are grossly incompetent or fraudulent, but no other explanation is possible. The experience leads one to conclude that travel insurance is a waste of money. Avoid at all costs.