Canada Life Group Benefits Insurance Reviews

Have had to make several calls over the past year and have been amazed with how unhappy the staff I've spoken to are. I get a 'one-off' thing, everyone has a bad day at some point, but 4/5 times seems excessive. Between that and all the additional 'hoops' we're made to jump through (I assume, so we just give up and using their benefits), it's become a real displeasure to contact them. I recently went for a root canal, and they were going to pay $1425 of the $1500 procedure (had a pre-assessment). When it came time, my dentist realized the tooth was in worse condition than expected and aborted the procedure part way in. He only charged $500 for what was done, but they would only cover 1/2 of that? So they saved $1000 from his decision to do that, and thanked me by putting it to me for an extra $200. I've been with them for 25+ years now, but they are not the company they were in the past. Unhappy/Rude staff and bad benefits.

This could be great Is. Company for Group Bens. if their agents were actually trained in the aspects of this type of Insurance. Every claim I have sent in has been rejected and then sometimes paid out. It takes an enormous amount of time to continually provide additional information before a claim is paid out. When calling the Call Centre you wait forever to talk to an agent who is usually in a hurry to get off of the phone? Furthermore, they have a committee who approves some drugs that are not always on their list of prescribed drugs. This committee in my case misread all Doctors info and Pharmacy Info. Therefore rejecting my claim. Called in as advised by supervisor who just said Call back to call center they have copies of letters. They did not, and only explained that it takes weeks for decisions to be made? Yet I had a letter of decline in my hand. It speaks volumes when a supervisor manager does not even understand what her Call Centre has as information. As I said, this could be a really good Insurance Company if they just understood what they were selling and actually did due diligence when making decisions.

Doesn’t provide service like in contract. Always delays the payment. Bad customer service.

Switching to Canada life I have to fill out all sorts of crap and jump through hoops galore in order to get approved.
Their staff make you look up DINS on their website (too lazy).
I have a feeling I’ll be disapproved for the new diabetes meds. Best of luck to everyone forced to deal with Canada Life.

I have had nothing but long waits to get through to a rep. 1 1/12 hours with a disconnect just to update important information. Calling from 2 phones at 1 time to see if I'll receive quicker service. Told one thing by 1 rep, transferred to another, as they don't have the knowledge to do this exchange of information. With another 1/2 hour wait. Told there is 6 month prescription availability, but the pharmacist claims its wrong! They are training new staff I'm told. It's unfair to the clients and the staff if this is their training. It's not good enough.

Getting the run around. My claim is almost 2 months and still no clear resolution.. asking the talk to the claim assessment dept to understand the problem and got the answer... ”you cannot talk to the claim assessments dept”.

Retiring overseas and trying to get comprehensive coverage set up. I’m showing as having supplementary, which is useless outside Canada. I was told that I would have to do a ‘Positive enrollment’ to get comprehensive coverage started but I cannot get any direction from Canada Life.
I called 3 times - twice the agent hung up on me and a 3rd time the agent said they would call me back but never did.
And, of course, the CR Pension centre is doing nothing to help me. They did suggest I cancel my coverage though…

The staff are not professional and don't know their service, unknowledgeable, rude, unhelpful. When they could not explain their service, they become impatient and rude.