Canada Life Group Benefits Insurance Reviews

Denied two claims with covered DIN's. I can't get an explanation because I've spend nearly 2.5 hours on hold over the last 2 days. I emailed from their website for support and have received nothing but a cookie cutter response stating they are behind on claims. They didn't address my concern as the claims I was referring to were already processed, just incorrectly.

This company took over the PSHCP program for Government of Canada employees. It was impossible to speak with an agent for the first two months of transition. They failed to communicate key policy points that meant my significant other will lose name brand drug coverage. Unacceptable.

Worst service EVER! Messages (plural) sent through their online portal not even acknowledged, no response. Submitted a claim - Canada Life has advised me that the garment prescribed by my physician for the treatment of a recently diagnosed condition.
Is not considered a valid treatment by them. Apparently, they know more about me & my condition than my physician. Appalling.

I have been trying to get a hold of them and each time I get put on hold and nothing happens. I send emails and they say they will answer within 48 hours. Nothing comes back. Why did we change.

since the switch from Sunlife to Canada life it has been a complete nightmare. From getting my dependents information incorrect to hours spent on the phone and no one responding back to email. It has to be one of the worst customer services. Also taking 6 weeks to process an online claim is unacceptable and then to process it incorrect and try to find the means to get an amendment. Over all very disappointing

Have been trying for weeks to get a hold of someone. Never get a person on the phone, cut off from multiple chats without ever being connected to anyone, email has gone unanswered. This needs to be fixed!!
Never had these issues when we were with other insurance. When will someone help us and get this situation remedied.
Absolutely NO customer service.

Id rate a zero is possible. This company is the insurance provider for the public service health care plan effective July 1 2023.
I have tried to call them over 100 times, they do not answer. I have tried their online chat, they don't answer or respond, even after waiting hours. I have sent messages via online form inquiry, they do not respond.