Canada Life Group Benefits Insurance Reviews

Have had to make several calls over the past year and have been amazed with how unhappy the staff I've spoken to are. I get a 'one-off' thing, everyone has a bad day at some point, but 4/5 times seems excessive. Between that and all the additional 'hoops' we're made to jump through (I assume, so we just give up and using their benefits), it's become a real displeasure to contact them. I recently went for a root canal, and they were going to pay $1425 of the $1500 procedure (had a pre-assessment). When it came time, my dentist realized the tooth was in worse condition than expected and aborted the procedure part way in. He only charged $500 for what was done, but they would only cover 1/2 of that? So they saved $1000 from his decision to do that, and thanked me by putting it to me for an extra $200. I've been with them for 25+ years now, but they are not the company they were in the past. Unhappy/Rude staff and bad benefits.

Canada life is definitely the worst insurance company in existence. Their so called customer service is ridiculous. None of the “agents” care. You submit a claim and wait months to be reimbursed. They stall on purpose, they don’t want to pay any claims. Please do yourself a favor and stay away from this horrible company. My ex husband’s insurance company reimburses their claims in 24 hours or less. Canada life is a joke. Months to get your money and even when it’s the “leftover” amount. Unprofessional and brutal! I wish my employer would make the switch !!!!!!

My employer has Canada Life. I am on LTD with cancer. Being off for almost 2 years I was told my claim would end at 24 months. A few months ago I was told I must apply for my CCP disability and threatened that they could or would come after me for repayment if I didn't file. I did file and received a letter today saying I was approved from March of 2021 and the amount was $22,586. But that Canada Life wanted to be reimbursed and that a payment of $22,586 was sent to Canada Life. I have had numerous caseworkers in 2 years. Some don't get back to you. Worst experience I have had, STAY AWAY from this rip-off company and their employees. Should be Canada LifeLess.