Canada Life Group Benefits Insurance Reviews

What a nightmare trying to get through to these people. I have now been on hold for 2 hours!!! At least I haven't been cut off which has happened a number of times. Totally unacceptable. The recording keeps saying you can get information on their website. What a joke. Can never find anything of use on their website. Why did they switch from Sun Life. Never had any problems and customer service was a breeze. STILL ON HOLD!!!

Since the switch over to Canada Life it has been nothing but issues. I have spent countless hours waiting to talk to a representative and when I reach someone they don’t know what they are talking about. I cannot make any claims because of an error in the system. It gets “fixed” and then another error pops up. I’ve been paying for my prescriptions out of pocket because they can’t have no idea what they are doing. Worst mistake ever to switch over to Canada Life.

Id rate a zero is possible. This company is the insurance provider for the public service health care plan effective July 1 2023.
I have tried to call them over 100 times, they do not answer. I have tried their online chat, they don't answer or respond, even after waiting hours. I have sent messages via online form inquiry, they do not respond.

Since switched to CanadaLife, i was not able neither to submit a claim no to reach a customer service. It’s more than just frustrating, it’s insulting.

This company who have apparently had only one phone does not answer it. After contacting the Ombudsman and their feigned concern I was given a time that they would phone me. Of course, they didn't.
Could not even get their positive enrollment site to work ever! ?Tried 50 times over the clock.
Can the PSC please cancel this mistake?

Horrific terrible health and dental insurance company. Why on earth would my employer leave the previous insurer (which is a 5-star ⭐️ company) for this subpar company that is at a 3rd world country standards (I think worse - I wouldn’t wish this type of dreadful company to any country in the world). Rude miserable unhelpful customer service should they answer after almost 2 hours, an APP from hell and a website that makes it extremely difficult to file a claim. Makes a customer go crazy with frustration in using this useless company. Life is going to be HELL with Canada Life.

The website is terrible, locks me out of my account for no reason and when I call the number suggested, I get to put on hold for 30+ minutes. This happens every time I need to get in contact with their customer service. I have yet had any of my problems resolved by them.