Canada Life Group Benefits Insurance Reviews

Ever since Canada life became the PSHCP insurer it has been a nightmare to get claims approved. Long processing times, multiple audits, unknowledgeable customer service reps. It's a circus. Missing sunlife with seamless app claim.

The government needs to investigate them and find a better provider.

They say it's working but it doesn't. I've called in a couple of times just to ask what the status if only to be told to wait. Sometimes it takes forever to get to an agent which is understandable. But for me the main issue is, if the coordination of benefits works then I wouldn't need to call.

Every time you phone them you sit on hold for an hour minimum. Then if you’re lucky enough for someone to answer they don’t know anything. They say they will look into it and never do.

I have had nothing but long waits to get through to a rep. 1 1/12 hours with a disconnect just to update important information. Calling from 2 phones at 1 time to see if I'll receive quicker service. Told one thing by 1 rep, transferred to another, as they don't have the knowledge to do this exchange of information. With another 1/2 hour wait. Told there is 6 month prescription availability, but the pharmacist claims its wrong! They are training new staff I'm told. It's unfair to the clients and the staff if this is their training. It's not good enough.

Worst service EVER! Messages (plural) sent through their online portal not even acknowledged, no response. Submitted a claim - Canada Life has advised me that the garment prescribed by my physician for the treatment of a recently diagnosed condition.
Is not considered a valid treatment by them. Apparently, they know more about me & my condition than my physician. Appalling.

Canada Life owes me $500 from claims I direct billed last week and that they accepted. The usual timeline for payments is approximately 2 days. It has now been 8 days. I am a sole proprietor and cannot float this debt. I have have been on hold several times this week for long durations but had to hang up because I have to work. I have communicated with my clients that until Canada Life fixes their "technical difficulty" I they will have to use some other method of payment.

Canada life is definitely the worst insurance company in existence. Their so called customer service is ridiculous. None of the “agents” care. You submit a claim and wait months to be reimbursed. They stall on purpose, they don’t want to pay any claims. Please do yourself a favor and stay away from this horrible company. My ex husband’s insurance company reimburses their claims in 24 hours or less. Canada life is a joke. Months to get your money and even when it’s the “leftover” amount. Unprofessional and brutal! I wish my employer would make the switch !!!!!!

I was diagnosed with a cancer that came back. They cannot cure it but it can be treated. The form for pre authorization was sent 3 weeks ago both by the oncology department and Phizer. Both have confirmed that they have had only problems with this company. Today I paid 6200$ for my medication on my credit card. I can’t keep this up. I’m so discouraged.

We are planning on going to Florida for 6 months and tried to get approval for 6 months supply of medication, 23 days later and 6 phone calls and a promise that a supervisor would rush my request I am still waiting for approval, before they approved on the spot, seems like they just want people to get so frustrated that they pay for there own prescriptions, get rid of them, worst customer service I have ever experienced

I have been trying to get a hold of them and each time I get put on hold and nothing happens. I send emails and they say they will answer within 48 hours. Nothing comes back. Why did we change.