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Aviva Auto Insurance Reviews

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(476 reviews)
Aviva
1.3 out of 5 stars:
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Aviva first claim

by Scott B on Apr 4, 2024
4.7 out of 5 stars

Had a positive experience calling Aviva after my car was declared a write-off. Staff did a great job replying to emails and keeping me updated. It did take a bit longer than expected, but I was provided a rental until the case was settled, with good rates. Overall, was very satisfied with their help and knowledge.

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DO NOT PURCHASE AVIVA CAR INSURANCE - THEY IGNORE CLAIMS

by Just a good guy getting bullied by Aviva on Mar 28, 2024
1 out of 5 stars

I have been disgusted by Aviva, there staff are ignorant and abusive and the simply fail to respond to claims in a reasonable time frame.
I had a vehcile accident on the 6th of October 2023, I filed a claim on the 20th of October 2023... it is now almost 6 months later on the 28th of March 2024 and the ignorant and incompentant staff will simple not respond to a request for an update.
I have send over 20 emails on an almost weekly basis and every single email is ignored.
These people are horrible, ignorant, rude and simply people who go about their lives punishing others and blaming others for their own unhappiness.
DO NOT PURCHASE AVIVA CAR INSURANCE - THEY IGNORE CLAIMS.

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Absolutely, dreadful company

by Pamela Jean Foyle on Feb 27, 2024
1 out of 5 stars

This company is not worth your time of day. Do not insure your vehicle with them. They happily take your money and provide you with little to no customer service. Communication is horrible, the adjusters have absolutely no idea what they’re talking about, they love to ignore your emails. They deny as much as possible and do not want to be accountable for anything. I have nothing good to say about this really disgusting company.

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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.

Clame résolution

by Mohamed Alami on Feb 27, 2024
1 out of 5 stars

If u thinking to switch to Aviva, I’ll advise you to think twice. The worst insurance in customer service, terrible company... Extremely disappointed with the service level in relation to standard customer service no communication either by phone or email.

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Terrible serviice

by Fay on Jul 21, 2021
1 out of 5 stars

Absolutely horrible to deal with. The low rates aren’t worth the horrendous service. They take forever to reply to voicemails and emails.

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