Aviva Auto Insurance Reviews

I have been with aviva for about 5 years. This is the first time ever I got into an accident and they treated me very badly. Customer service is just horrible. Some of the employees should be in FBI the way they ask questions. I wasn’t even at fault and my belongings got damaged and of course insurance has to pay for the damages. But they asked me 10 times how this and that happened, sent all the proofs but still they were not satisfied, and they were acting like a cry baby and were dying to pay the damages around $700. I mean we pay high-end insurance not for you guys to ask these nonsense questions. Employees act like they own this company, and they have to pay outta their pockets. 4 members of my family have insurance with this company, and we all will take our business somewhere else. Will never ever recommend anyone to go with this insurance.
Moreover, they don’t even care about the reviews, as I read people aren’t satisfied with the services provided by them.

My car was flooded, and they did not total my car against the mechanics advise. I fixed the car and I had the same mechanical problem coming up afterward. It took them 3 months to reply to my request for a call back. I'm about to lose 20k car and the insursnce is not there to help when they supposed to, so they are not an actual insurance.

After 23 years with Aviva and never had a claim, I was in a bad accident by a careless driver. They put me through so much, not believing my injuries even when my doctors reports confirmed my injuries. Payout after 2 years didn't cover physio. Aviva is Terrible.

1st not my fault but took way too long to settle and was told outcome would come in a week. 3 months+ later. Now waiting on another claim and they cannot be found. Horrible service for the money spent. My brokers are doing the best they can, but this company is terrible, and I agree with the warning of others recommending going else where. Anywhere for that matter than Aviva. Take a chance with that dodgy company from India before trusting these folks. More or less at least some factors in play.

Horrible appraiser! First they offer $3,000 on an $18,000 car.
Then take 4 weeks to say it can't be repaired as subframe isn't available in North America. So will give me $3,600 to source a frame overseas and arrange repairs myself.
Yeah, $3,600 isnt even close to enough. And a wrecking yard subframe? That sounds safe.

Aviva is the stingiest car insurance company in Canada. Sure their premiums are generally reasonable which is why they are one of the largest insurance companies, however, as soon as you get into an accident and need treatment they will do anything to avoid paying.

I am a personal injury lawyer and any time I get an Aviva Accident Benefits file they try to designate it as minor injury and only pay out $3.5k for treatment. I have had files where my client had severe PTSD or tears in the shoulder or pre-existing injuries which make it impossible to resolve their accident-related injuries under the $3.5k limit (this should get you out of the Minor Injury Guideline and increase your entitlement to treatment to $65k), and they all get labelled as minor injury claimants.

Never go with Aviva.

The Accident Benefits team in Markham Ontario have been a nightmare to deal with. I have been fighting with them for 3.5 years and now have to take them to court. I have been forced to pay out thousands of dollars in rehab and I was the one who was rear ended. They hired their own doctor to review my claim who said my injuries were not serious and were not as a result of my accident. Do not wait until you need them to find out they are scam artists. Save your money and go elsewhere.

Aviva is pure garbage! It’s just another SCAM! They did not do a fair assessment of 2 seniors who had a car accident. They offered $0 !!!!!!