Aviva Auto Insurance Reviews

While I was the policyholder, they never made it clear what their cancellation policies were and decided to charge me whatever the hell they wanted without even an explanation why when I switched my insurance. They are not transparent, and their customer service is horrible, and very long response time to e-mails. Very unprofessional.

I was told to sign some cancellation forms and that the cancellation documents will arrive in a few days, yet when they were sent DAYS LATER I received threatening words saying that it will "stay on my record" even though they were completely quiet for a few days. Don't be tempted by the rates that aren't even that much cheaper than more reputable brands--they are waiting to snipe your money.

I never ever recommend this insurance for anyone, totally irresponsible, without any reason premium increased too high, so decided to change this company for that we asked for an experience letter.
I had a claim 7 years ago that was a hit-and-run, there was witness police sent the right report, surprisingly on this experience letter Avila mentioned that that incident was totally my fault and I lost control… so ridiculous… how can we trust this people.
Never recommend this insurance. There customers service very poor, they don’t know what they are doing and what to do.
I don’t want to give even 1 star.

I was with them for over 16 years with no issue and was short $50 on a almost fully paid premium and they cancelled my insurance.

My experience dealing with Aviva has been awful. Getting set up wasn't an issue, and everything was fine until I actually had to call them for something.

To sort out something SO simple - which was to get a written email stating that "After cancellation, this customer paid his remaining balance" I had to speak with 6 reps. The first 3 hung up on me within 5 minutes of the call. The 4th rep was ok, but still had poor customer service, and sent me an email (not the email I asked for, just a photo copy of a debit receipt) however a grade-schooler could have written a better email, this is despite him being the easiest to understand of all the reps I spoke to. Eventually, 4 hours and 6 reps later, I gave up on my letter and I'll never get that time back.

I was able to sign up for insurance again with a local company, have everything said and done in literally 10 minutes. How can a small local company have such superior customer service to Aviva with a fraction of the resources? Well all reps are local, no automated robots to fight with before speaking to someone, no language barrier, no scammy feeling, no attitude, no hassle. Aviva is a nightmare, please save yourself the trouble and look elsewhere!

There is a reason they have a 1 star rating!

They decided to cancel my policy because of some minor convictions that I had before I switched my insurance to this company. So they already knew about the tickets beforehand.

After my father passed away, I brought in all the relevant documents to cancel his policy. I thought that was the end, but they kept sending me insurance quotes for someone who was dead (and they knew he was because they sent the letters to care of his estate). Then, they started collections calls. Finally, they told me I had to sign the paperwork as the executor. Once I did, they sent me a final bill because they failed to cancel the insurance on time (even though I had cancelled it six months earlier when he died). They made a difficult experience even worse. On hold for long periods, transferred to answering machines, and hung up on. Please go somewhere else for insurance.

Insurance was applied to our motorhome on Jan 7, 2021. We sold the motorhome and cancelled the insurance on September 1. We received a letter stating the amount we would be refunded pending clearance of outstanding charges and this amount is short $102.00. This is now Oct 26, 2021, and we still have not received our money. How is this legal?

I started the insurance with RBC and become Aviva Canada
I was never involved in the accident or claim. I have received a letter from Aviva Canada for cancelling the auto insurance. I have called to find out the reason. They don't provide any reason and they said the system generated automatically!
I was told by friends that my kids approaching the age of 16 or my type 2 diabetic conditions may contribute to the risk for them.
More than 20 years of insurance with them. No help at all.

Thanks to Aviva, I've got no insurance. They claim I never updated my address when I moved, which is false. They then proceeded to send me notices of failed payment only through mail to my house. The problem is they didn't update my address like I had requested, so I never received any warnings. They say I never called at all. Don't trust this company. They make costly mistakes. I should not be unable to drive because my credit card didn't process. It was a valid and functioning method of payment and could have been easily resolved had I received a phone call or email. Aviva is the worst. Their auto renewal is a scam. Oh, by the way I have a perfect driving record and I've been driving for 10 years. Aviva just walked away from free money.

My policy was cancelled without warning because I had a partial non payment on the file that I didn't even KNOW happened... I had called in last month to update my direct deposit schedule and no one informed me then that there was an old $50 outstanding payment and that it wouldn't even go through because my account was set up to be cancelled. Today they informed me that the only way I can create a new policy is to pay the entire premium for the year upfront. TERRIBLE communication. I am furious.