No Issues AT ALL
by Shannon B on Feb 1, 2024
5 out of 5 stars
Have had nothing but positive and helpful interactions with our customer rep, Chris Eggers. Had a recent injury (blew through the cartilage and some bone in my knee) and Covid has made the treatment process much more complicated as this is a somewhat time sensitive injury and just meeting with a surgeon could take up to a year (...sigh). I've been recommended hyaluronic acid injections as well as a custom knee brace in the meantime to reduce any further damage but these treatments come with a hefty price tag. Chris called me back, on his day off, 10 min after I left a message to help me sort out this situation. I have to say I am extremely pleased with the level of customer care and hope that Chris is recognized by Canada Life for his effort and dedication.
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I have read nothing but poor reviews of Canada Life after they took over PSHCP. I have had nothing but amazing service. Any phone call has been handled quickly and efficiently. I attended an optometrist appointment yesterday and submitted my claim... honestly fearing how long it may take. WITHIN 24hrs, I had the claim processed and funds directly back into my account. Amazing service!