Long waits on the phone, uninformed staff
by Samsam on Dec 1, 2023
2 out of 5 stars
After emergency surgery, I was told I was covered until a certain date, but their letter was misleading as to the length.
I've since returned to work and will be 4 weeks with 0 income. By the time I receive a paycheck, it will be too late.
I am losing my home. Canada Life took my life. I hate this company.
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I have had nothing but long waits to get through to a rep. 1 1/12 hours with a disconnect just to update important information. Calling from 2 phones at 1 time to see if I'll receive quicker service. Told one thing by 1 rep, transferred to another, as they don't have the knowledge to do this exchange of information. With another 1/2 hour wait. Told there is 6 month prescription availability, but the pharmacist claims its wrong! They are training new staff I'm told. It's unfair to the clients and the staff if this is their training. It's not good enough.