Canada Life Group Benefits Insurance Reviews

The absolute WORST benefits company I have ever had the misfortune of being insured by. Terrible customer service, terrible coverage. I'm going to ask my employer to cancel so I can get private health insurance with another company.

I have had the worst experience with CanadaLife. They will do anything to not have to pay. When my company terminated them for the next year of insurance they pulled access to their online portal to make claims in order to make it harder to claim. Then they rejected valid claims by creating delays and asking for additional documentation which was not requested in the original forms. They delayed until the account was closed so they would not have to pay out on valid claims. Their customer service is also trained to delay and defer, hoping that people will tire of escalating. This is awful and really puts people into a challenging situation, where they have paid for a medical service they need and cannot get reimbursed. Please avoid this unethical company.

They say it's working but it doesn't. I've called in a couple of times just to ask what the status if only to be told to wait. Sometimes it takes forever to get to an agent which is understandable. But for me the main issue is, if the coordination of benefits works then I wouldn't need to call.

The status of my claim submission shows PAID but no pay received. The Chat Service is a ghost town. Getting disconnected after 30 minutes of wait. After two days in a row waiting on the phone for 1 hour, I got disconnected with an automated service "we are experiencing technical difficulties".
Disgraceful service. I never experienced this.

Canada Life is the worst company for public service. Sun Life was 100 times better. The lines are always busy and you can never get a hold of anyone. The claims department does a really bad job and does not bother coordinating your spouse's benefits plan. Totally unreliable and an absolute disgrace.

Customer service is disgraceful - the average wait time to connect with a representative is 1 hour and beyond!
Example: I called on a workday, Mon, 18-Oct during business hours and had to wait for 1 hour on the line listening to their apologies for the delay. Shame on you Canada Life!
Most importantly - Canada Life is not willing to reimburse the eligible expenses under various excuses!
Example: it took them forever (more than 1 month) to review the claim for a standard Gastroscopy done in a private clinic. In the end, they requested an itemized statement of charges that the clinic cannot provide and refused to pay.
If your future employer provides you with a Group Plan from Canada Life - run!

The staff are not professional and don't know their service, unknowledgeable, rude, unhelpful. When they could not explain their service, they become impatient and rude.

Processing times sooooo slow. Sucks when you have double coverage and have to wait for Canada Life to do their job before submitting to the second plan.

Canada Life is the worst provider of extended medical and dental benefits I have dealt with. It is almost impossible to get reimbursed as their “medical professions” will likely disagree with your medical service provider as to what they believe the patient should receive. It seems as though they are on a commission based on the value of the denials. I am a very unsatisfied customer!