Group Benefits Reviews

Manulife Group Benefits Insurance Reviews

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(84 reviews)
Manulife
1.3 out of 5 stars:
Customer service:
Value for Money:
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Most frustrating experience I have ever had

by brianh123 on Mar 4, 2024
1.5 out of 5 stars

Manulife is the most frustrating company I have ever had to deal with.
I asked before enrollment what are the eligible expenses under our PSA. I was told financial services was included. I called again to ask exactly what financial services were included. I was told X was included.
I submit a claim for X and it was denied. I call back 3 times and resubmitting things until I find out X is not covered but Y is. I submit a claim for Y. It also doesn't go through. I call to ask why.
The service rep tells me only dental services are covered. I said that doesn't make sense. I do some digging and it turns out Financial services was completely taken off. What's going on?
I pointed out it seems Manulife is playing around and changing things. She said they don't do that. Right.
Their services reps are clueless. Their claims department deny everything. There's no consistency. The website has no email contact option. While waiting for their call centre they can suddenly put me on a silent line that never gets picked up.
Stressful and absolutely terrible.

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Worst bennifits provider I've ever had

by Jon on Sep 7, 2023
1 out of 5 stars

1. Staff is not knowledgeable. Every time I've called the customer service person sounds annoyed that they had to answer the phone, have no clue what they're talking about.

2. Online claims take forever to process, previous providers have paid within 24 hours of submitting online claim, I have claims sitting for weeks before my measly 20% coverage is paid back to me.

3. Coverage is terrible at best, I know this has a lot to do with my employer as well, however it's unfortunate that a modern benefits provider would cater such terrible coverage.

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A step above the competition

by EugeneP on Aug 22, 2022
5 out of 5 stars

I have been a Manulife client for the last 25 years and I am very happy with their service. Both my group retirement and group benefits are with Manulife, at one point I was also doing banking with them.
The benefits service is excellent - the online application is simple and straightforward, the refund is quick and without any hassle, and the response to queries is efficient.
About the group retirement - the online account management is also simple and easy, their website is very well built and answers to all customer needs. I am also a customer of another insurer, but their online services really terrible in comparison.

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Poor service

by Roger on Jan 14, 2022
1.5 out of 5 stars

Serious problems with Manulife. Repetitive website blackouts and no phone support. On hold for more than 3 hours to speak to a representative… I wonder how they can still be in business…

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