Manulife Group Benefits Insurance Reviews

Not pleased on how they handle their customer services.
Their app is so limited. You still have to go on website to access a lot of their services and it is not friendly user as well.

Manulife is the most frustrating company I have ever had to deal with.
I asked before enrollment what are the eligible expenses under our PSA. I was told financial services was included. I called again to ask exactly what financial services were included. I was told X was included.
I submit a claim for X and it was denied. I call back 3 times and resubmitting things until I find out X is not covered but Y is. I submit a claim for Y. It also doesn't go through. I call to ask why.
The service rep tells me only dental services are covered. I said that doesn't make sense. I do some digging and it turns out Financial services was completely taken off. What's going on?
I pointed out it seems Manulife is playing around and changing things. She said they don't do that. Right.
Their services reps are clueless. Their claims department deny everything. There's no consistency. The website has no email contact option. While waiting for their call centre they can suddenly put me on a silent line that never gets picked up.
Stressful and absolutely terrible.

I was off with Short Term Disability with Manulife. They kept harassing me to go back to work. My Doctors and professionals went forward for me to have a long-term disability. I was not ready to go back to work. I have had two appeals as they denied me. I had my doctor, Psychiatrist and a therapy counsellor write for me to be off on LTD. Manulife's in-house Psychiatrist denied me without ever calling and talking to me. They denied it and made it sound false to three very highly recommended professionals. So they are forcing me to go back to work as I ended up on social assistant. On top of everything, I was still paying them $100 a month as I was told I had to, to keep the appeals open. This was a lie. I talked to several lawyers and they said if I'm going to get better there is nothing he can do. To sue I have to be off the rest of my life or it's not worth my time. The lawyer also stated that he has about 300 cases like mine and he's just one lawyer. I would have been better by now if I didn't have to struggle to keep my home not be homeless and concentrate on me and my health issues. Manulife will never get a dime off me again. On top of everything else their customer service is the worst I've ever seen, they really do treat you like your a criminal. The phone system hangs up on you while waiting. Please be cautious dealing with this criminal company.