Manulife Group Benefits Insurance Reviews

We’ve been dealing with Manulife for about 12 years. I couldn’t hate them more. Occasionally a claim goes through without any issues, but it’s the exception. Every time I have to call Manulife it’s the same run around, they resubmit, and I never hear anything again. It takes multiple calls, and it often has to be resubmitted on their end more than once. I dread every single call I have to make, it’s like everything is automatically rubber-stamped no.

Manulife is the most frustrating company I have ever had to deal with.
I asked before enrollment what are the eligible expenses under our PSA. I was told financial services was included. I called again to ask exactly what financial services were included. I was told X was included.
I submit a claim for X and it was denied. I call back 3 times and resubmitting things until I find out X is not covered but Y is. I submit a claim for Y. It also doesn't go through. I call to ask why.
The service rep tells me only dental services are covered. I said that doesn't make sense. I do some digging and it turns out Financial services was completely taken off. What's going on?
I pointed out it seems Manulife is playing around and changing things. She said they don't do that. Right.
Their services reps are clueless. Their claims department deny everything. There's no consistency. The website has no email contact option. While waiting for their call centre they can suddenly put me on a silent line that never gets picked up.
Stressful and absolutely terrible.

I have called Manulife 3 times today with a simple question, the first time I was told to call my Colleague info center and when I did they just transferred me back to Manulife. The second time the operator told me he was going to make some calls on my behalf, then I was transferred again to the CIC. Very unnerving to deal with. I should know better than trying to get any answers out of them. Very bad customer service.

Serious problems with Manulife. Repetitive website blackouts and no phone support. On hold for more than 3 hours to speak to a representative… I wonder how they can still be in business…

It is now 3 hours and 30 min I am waiting on the phone for the answer of the Manulife call service center. Unfortunately, I am going to give up and allow my claim to go unpaid. I am not sure if there is anyone working in their call service center at all. I still remember times (15 years ago) when it would take 5-10 min for Manulife to answer the phone. What happens to this company?

Worst service ever! Recently switched to Manulife and they deny claims for no reason, impossible to contact on the phone.