Cooperators Auto Insurance Reviews

I would like to express my concern as I have been attempting to reach my representative for a while now despite leaving multiple messages, I have not received any calls or voice messages from her in return. Then I got the blame for here lack of experience.

Honestly if I could give 0 stars I would! This company lack professionalism, communication and anything positive that a business should have. I had a terrible claim experience with them and now I'm just trying to get information making sure everything was paid. And I have sent several follow ups to different parties of this company and have heard 0 replies from anyone. It takes two seconds to send a email or let someone know what process you are in. Honestly don't know how this company is still in business. STAY AWAY!!!!!!!!!!

Extremely difficult to deal with. Will give you all sort of run around. Will promise you a ton and will never keep their promises.
Stay away if you can.

Crossing the road to enter the hotel parking lot, the road was clear, no traffic in site, as I was entering the parking lot out of nowhere a white car appeared and hit me in the rear passenger side rear wheel, obviously, the driver was distracted, yet insurance company sided with the distracted driver and accused me at being at fault, unbelievable.

I would like to say please do not use this company. I had my truck catch on fire so I put in a claim as I have full coverage with fire and theft on it and they completely refuse to cover it. Was also called names by representatives and was not professional at all. Just wanna say do not take your chances with this company.

I had my truck go into the shop for a break and enter. Decisions that were made by the claims adjuster made me without a truck for 3 months and then I get a truck back with a damaged engine and I had to foot the bill to replace the engine which made me lose my insurance should not have had to deal with this. I jumped through all their hopes. I did everything they said. It was including filing a secondary police report for vandalism but the resulting damage ended up me having a damaged engine that they wouldn't cover they still screwed me over 11 years of being with this company paying full coverage on 3 to 4 vehicles at a time. Even when I got tired of being screwed around I asked to speak to a manager. People wouldn't let me speak to a manager... That's how they run their company.

This is the very horrible worst insurance company I never thought after you are paying them on time but when I have an accident that is not at fault and had video evidence provided including police reports but until now they are ignoring my calls it's been more than three months keep calling emailing but no further actions and instead of helping me they still denying it's my fault just avoiding the claims... Cooperators - poor customer service, not helpful and cheater!

Worst experience ever! They don’t pay for the repair even if you are not at fault! Worst adjusters not even deserving 1 star!