Car Insurance Reviews

Cooperators Auto Insurance Reviews

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(169 reviews)
Cooperators
1.6 out of 5 stars:
Customer service:
Value for Money:
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Lack of communication

by Marni Jackson on Dec 9, 2024
1 out of 5 stars

I would like to express my concern as I have been attempting to reach my representative for a while now despite leaving multiple messages, I have not received any calls or voice messages from her in return. Then I got the blame for here lack of experience.

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I pay insurance. They say they will be there when I need help. They’re no where to be found.

by Brayden K on Oct 8, 2024
1 out of 5 stars

I’ve paid for cooperators home and auto insurance for years. I finally made my first claim, and my handling adjuster won’t reply or reach out to me. It’s very funny how these insurance companies say they’re here for YOU. To help YOU when you need it. That couldn’t be farther from the truth. Cooperators take your money every single month. And when you finally require them for the first time in over a decade, they’re ZERO HELP. They said they would reach out within 24 hours. That never happened. So I reached out via phone and email several times and nothing.

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Shaleeza.b best agent

by sashawna mason on Jun 6, 2024
5 out of 5 stars

I was shopping around for new insurance and the best quote I could get, the agent I spoke with and she was friendly and helpful from start to finish, she made sure to go above and beyond to make sure I got what I wanted i am so grateful for her I cant thank you enough.

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Horrible Customer Service

by kt on Apr 22, 2024
1 out of 5 stars

Calling the Cooperators is horrible. They have zero interest in their clients. The staff at the call centre are lazy. They say they'll escalate concerns, they don't.

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STAY AWAY!

by avsweet on Feb 27, 2024
1 out of 5 stars

Honestly if I could give 0 stars I would! This company lack professionalism, communication and anything positive that a business should have. I had a terrible claim experience with them and now I'm just trying to get information making sure everything was paid. And I have sent several follow ups to different parties of this company and have heard 0 replies from anyone. It takes two seconds to send a email or let someone know what process you are in. Honestly don't know how this company is still in business. STAY AWAY!!!!!!!!!!

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They are scammers

by Asif on Feb 13, 2024
1 out of 5 stars

Have filed a claim last year with evidences that the other driver was recklessly driving which caused the accident. They balantly lied and said reckless driving cases are only reviewed by police and since Police didn't arrive at the scene, I am at fault and they can't investigate this issue. However, upon contacting IBC, I found out insurances are suppose to investigate these claims to determine fault. Since then, I've followed up with my insurance multiple times and they keep ignoring my query. This is the worst insurance provider ever. Just look at every other reviews. Do not insurance with them under any circumstances. You want to reduce headache, not increase them.

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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Claim experience

by Rose on Oct 26, 2023
1 out of 5 stars

I spoke to their claim supervisor. Very rude. Instead of listening the complain of the customer, she also don’t stop talking and explaining stuff! How can you be in this situation without proper training in customer service? Awful experience.

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Stay away...

by Adam on Jun 21, 2022
1 out of 5 stars

Low customer service, not polite, rude and aggressive attitude during my experience with this insurance company. Only they can rip off money, cheating and rejecting any requests.

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Great Customer Service!

by Karen Joseph on Nov 18, 2021
5 out of 5 stars

Over and above by not 1 but 2 Advisors!

I called from home 10 minutes before closing on a Saturday afternoon to see if I had time to get my car insurance renewed. I completely forgot it had expired the day before and the office was located just around the corner.

Unfortunately, due to Covid, the Insurance Advisor who answered my call worked from home. Instead of simply replying she couldn't help, she immediately contacted the lone Advisor at the office to see if he could hold the doors open for me. He agreed!

The in-office Insurance Advisor, Arash, quickly completed my request with grace and professionalism, despite an unusually busy day.

Thank you Co-Operators for hiring amazing Advisors!

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