Lack of communication
by Marni Jackson on Dec 9, 2024
1 out of 5 stars
I’ve paid for cooperators home and auto insurance for years. I finally made my first claim, and my handling adjuster won’t reply or reach out to me. It’s very funny how these insurance companies say they’re here for YOU. To help YOU when you need it. That couldn’t be farther from the truth. Cooperators take your money every single month. And when you finally require them for the first time in over a decade, they’re ZERO HELP. They said they would reach out within 24 hours. That never happened. So I reached out via phone and email several times and nothing.
I was shopping around for new insurance and the best quote I could get, the agent I spoke with and she was friendly and helpful from start to finish, she made sure to go above and beyond to make sure I got what I wanted i am so grateful for her I cant thank you enough.
Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.
Calling the Cooperators is horrible. They have zero interest in their clients. The staff at the call centre are lazy. They say they'll escalate concerns, they don't.
Have filed a claim last year with evidences that the other driver was recklessly driving which caused the accident. They balantly lied and said reckless driving cases are only reviewed by police and since Police didn't arrive at the scene, I am at fault and they can't investigate this issue. However, upon contacting IBC, I found out insurances are suppose to investigate these claims to determine fault. Since then, I've followed up with my insurance multiple times and they keep ignoring my query. This is the worst insurance provider ever. Just look at every other reviews. Do not insurance with them under any circumstances. You want to reduce headache, not increase them.
I’m switching insurance, insensitive and uneducated staff that don’t get back to their clients and pretend they never spoke to me when I have the phone records.
Extremely difficult to deal with. Will give you all sort of run around. Will promise you a ton and will never keep their promises.
Stay away if you can.
I'm having a difficult time with this insurance company. I was misquoted TWICE by agents. First agent told me a price monthly only to receive a request for 4 times the amount in April. I canceled and went with the basic however I needed my car on the road for a few day in September. Spoke with this lady, confirm the price over 3 times with this agent due to previous experience. After using the service for a month this company is trying to charge me 3 times more the amount than quoted. Had my calls escalated, it was reviewed and the manager confirms the agent told me a particular price but still requesting for me to pay the overcharged amount. I need this issue to be escalated again however they're demanding I pay the extra money. I wouldn't recommend this company to anyone!!! They always try to overcharged their customers
I spoke to their claim supervisor. Very rude. Instead of listening the complain of the customer, she also don’t stop talking and explaining stuff! How can you be in this situation without proper training in customer service? Awful experience.
If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.
The worst insurance company I have ever worked with in my life. Can't pick up the phone, can't answer simple questions about your insurance, they lie they rip you off. Don't go with this insurance company!
Secure and Certified
Your information privacy and security is very important to us. We use the same 256-bit encryption and data security levels as all major banks. Our practices are monitored and verified by VeriSign and Digicert.
Independent
InsurEye is not owned by any bank, insurance company, insurance brokerage or any other financial services institution. We collect, validate, and analyze insurance experiences of real consumers.
Insightful
We aspire to equip you with insights, data and knowledge to help in making informed decisions around personal finance, insurance quotes, and other important matters. We are always open for your comments.
I would like to express my concern as I have been attempting to reach my representative for a while now despite leaving multiple messages, I have not received any calls or voice messages from her in return. Then I got the blame for here lack of experience.