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TD Insurance Auto Insurance Reviews

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(584 reviews)
TD Insurance
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Fast, easy and hassle free

by Alison Currie on Feb 12, 2020
5 out of 5 stars

I recently purchased insurance for my new vehicle and could not be happier than I am with the competitive rates. Note then that, the customer service, friendliness, and professionalism of the staff far exceeded my expectations. I called back with a minor question today. Representative thoroughly explained what the wording on the document meant and answered my questions about acquiring tenant insurance (which I had been meaning to do). Not only did she take extra time to go over every possible product that was available, but she helped me get set up with the coverage I required for our home, she found savings in bundling the package with my vehicle insurance that saved me money on the bundle. The rates were already lower by quite a bit compared to their fellow competitors. My experience, so far, has been outstanding and I can not recommend the company strongly enough for your insurance needs.

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Horrible horrible horrible

by Andrew Stillwater on Sep 30, 2019
1 out of 5 stars

Avoid if possible. Every time I need to contact them it would take at least 3 hours of waiting on the line, then they charge an immense amount of money for no service whatsoever. Look at deductibles and see what their actual offer for their price. Definitely not customer service.

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Ridiculously long wait time!!

by Frustrated on Sep 18, 2019
1.5 out of 5 stars

I have been with Meloche Monnex for over 20 years. My premium recently went up 20%. I had no claims, no tickets, perfect record. I tried calling the helpline for clarification. It took over 2 hours to finally get through and then was put on hold. Who has time for this? I am switching. Go to find an insurance broker. At least you can reach a real-life knowledgeable professional in good time.

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Horrible wait times on phone

by jassy on Sep 9, 2019
1 out of 5 stars

I'm not sure what is happening but in the last few months every time I've called I've been on hold min 1 hour and longer if I'm switched to another Department. Majority of time when I am transferred, I am on hold first and when I finally get through, they hang up. I was on hold 4 hours being bounced back and forth. They say it takes 5 mins to sign up online and it's impossible. They couldn't even put me through to the right helpdesk until 3 hours into the phone call, then it hung up. May need to switch companies, especially now, that my insurance went up due to moving provinces. Why not hire more employees? The ones you have are friendly and helpful but that's not enough.

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Horrible Service.No management

by Neil on Sep 4, 2019
1 out of 5 stars

Anyone reading this review, stay away from TD Insurance. Even if you are seeing this as the cheapest insurance for your case. It has been 3 days that I want to do a policy change. Wait time have been 48 Mins, 1 Hr 37 Mins and today 53 Mins and counting. I am not sure how they are still in business with this kind of customer service.

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Worst Customer Service

by jycr. on Aug 31, 2019
1 out of 5 stars

We phoned in today to request a re-quote regarding our home and auto policy. We waited almost 30mins on the phone to talk to someone who is not even capable of accommodating our inquiries. Waited another 20mins to talk to another representative who has the worst customer service! We’ve been their client for 5 years now and we can’t believe that that is how they treat long-term clients. To cut the story, we found out that our premium even increased this year! We are asking for an explanation as to why is that and this representative just keeps on saying that’s what it shows on their computer screen. What made us really frustrated is how this representative said these exact words: WHO TOLD YOU THAT YOUR PREMIUM WILL DECREASE AS TIME GOES BY? ... and that’s only because we want to have at least something that would explain to us why our premium increased! We have cancelled our policy and have moved on to a different company. We could have stayed and just let go the quoted premium but the trigger point is the WORST CUSTOMER EXPERIENCE with this company.

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Terrible customer service

by No2TD on Aug 31, 2019
2 out of 5 stars

I've been with TD (Meloche-Monnex) for years. Two years ago I had a claim and I was treated terrifically. Unfortunately, the service with TD has gone down terribly since that time. I've decided to cancel because of the price and service. Yesterday I spent nearly four hours on hold and even used the call back service only to be put on hold for another hour. Today I called at opening 9:00 and have been on hold for over an hour. I would NOT recommend TD insurance!

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Worst

by SAM on Aug 21, 2019
1 out of 5 stars

I have been with TD auto insurance since 2010. Recently, I have been facing lots of difficulties with this auto insurance. Over 1hour and a half waiting to reach a representative of the insurance, often disconnection in the middle of the talk, increasing the premiums with no acceptable reasons, increasing the charges and having so difficulties to contact the insurance to adjust the mistakes they made, poor and discourtesy client services.
I am looking for new auto insurance now. Any help will be appreciated.

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Terrible wait times

by mrcashmore on Jul 29, 2019
1 out of 5 stars

Trying to make changes to auto insurance and the wait times are atrocious. It was 52 minutes the other day, until I had to give up. It's been 32 minutes so far and I called first thing in the morning. I'll be cancelling my insurance once I speak to someone. Their auto rates are astronomical.

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6 Hours on Hold

by Letty on Jul 24, 2019
1 out of 5 stars

Absolutely terrible wait times for representatives... I spent almost an entire day (6 hours a least) on hold waiting for a representative ... By the time I spoke with someone I was so frustrated I cancelled my policy and switched companies. On top of that, the rates are bad, I saved 80 dollars a month when I switch to the new company!

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