Aviva Auto Insurance Reviews

Just like the old saying, you get what you pay for. I chose Aviva 3 years ago because they had the best rate. (Actually, my broker did) I have since learned saving a few dollars is not always worth it. Aviva has terrible customer service. A while back my friend asked me if she could borrow my car for an hour to drop some stuff off at her mom's house for Easter. I said sure no problem. Unfortunately, she ended up getting in an accident (it wasn't her fault, another driver went through a red light). Called and reported it and started the claims process. Over the next few weeks, I kept getting calls from different people at Aviva asking the same questions over and over. I said I already gave you all the details and answered these questions can't you just refer to your notes instead of wasting my time? They said well the notes weren't made correctly and that was the reason for calling and asking again. 3 times apparently. Next thing I know my claim has been denied, for non-cooperation during the claims process. I couldn't believe it. It gets better. 3 weeks later I get a letter in the mail saying my insurance is cancelled for misrepresentation. I called to ask them to elaborate and they said we think you're friend was driving the car on a regular basis! Again, I was blown away. Completely ridiculous and couldn't be further from the truth. That friend had never used my car ever before that time, Aviva simply was pulling at strings finding any little loophole they could try to exploit to get out of having to pay the claim. The sad thing was the claim was only going to be around $2500 as the car was deemed a total loss and wasn't worth much due to its age. At 40 years old that was my first claim ever in my life! Perfectly clean driving record with no tickets, accidents or claims prior, my payments are always made every month without missing one ever and this is how I get treated, like a criminal. This is the most despicable company I've ever come across in my life. Stay far away, even if the other insurance quote is $10 more a month, it's worth it! It's not possible that you'll get any worse service from anyone else, it simply isn't possible.

I was with RBC /Aviva for 5 years and since the last year, they demanded to pay in full without instalments or 70%, 30% options as they had and let me pay. They increased my premium for more than $300! I have never had any claims or accidents in my life. And when I tried to call to cancel my insurance during the COVID lockdown, it was impossible to reach any of the representatives as well the line was all the time busy! After trying several days and wasting my time (5 to 6 hours daily) finally I had the only first and last chance to speak with a representative to cancel my policy, he was taking his decisions over mine, that I have to have insurance (even that I'm not using the vehicle). Now they sent me a cancellation letter with an outstanding balance of 3 months? They are dishonest sending registered mails that do not require your signature! (something that I never heard before) to put you more in trouble. Hope more people get aware of this and boycotts Aviva shady practices.

Absolutely terrible company. Will never again use or recommend insurance with Aviva. Decided to increase the renewal costs multiple times after the customer initially renews insurance at a fixed rate for the year. Then, Aviva proceeds to charge a cancellation fee 3x greater than the original amount provided over the phone. The lack of transparency throughout the process and blatant poor treatment of customers to pad their bottom line speaks volumes about the company. The rates might seem discounted, but you are better off to go with a trusted auto insurance company.

I received a price quote for my auto and home in May for my July 17 renewal. I accepted the quote and paid in full on or before the due date. About 2 weeks later, I get another bill from them for $11.00 which they said was a COVID adjustment. No big deal. Then, a full month after my renewal, I get yet another bill from them for $122.00. There was no explanation, just said renewal (adjusted). I called and they explained that for me to get a COVID rebate (wow, $36 for 3 months), they had reduced my mileage to 1,000 km. and then, after the COVID period was over, they had to manually re-adjust to my normal mileage of 5000 km. The COVID rebate ended June 21, my policy renewed in July. Furthermore, when they send out the renewal in May, they knew the COVID rebate expired before my renewal. I pointed out to them that they quoted me one rate then charged me another, even wrote a letter to their ombudsman asking for a pro-rata refund because I don't want to do business with a company that operates like this. I was told too bad. I'm stuck with them for almost another year. DON'T DO BUSINESS WITH THIS COMPANY! That's my advice and hopefully, it will prevent anyone else from having to go through the same situation I've had to deal with.

Terrible claim experience! An adjuster refused to visit a shop - thought we had a choice of where to get our vehicles repaired. Apparently NOT! Customer service lied to me about sending out emails to get COVID relief! Rates went up under COVID! The most expensive company as well, so we will shop around. Goodbye Aviva.

Avoid avoid avoid! I used PC insurance and somehow the broker signed me up on Aviva. From day 1, it was one issue after another. From them missing my banking details (I set up auto-deposit) which I don't even know how it became possible since I provided a void check so no payment was withdrawn the first month. When someone called me she tried to patronize me claiming how they are going to be waving aside the NFS charge for me which I instantly reminded her that it can't be my fault when they had a void check and still managed to miss a number, this led to them rating my payment again and it went up from 254 to 274 and them billing me for 3 months claiming I needed to pay in advance. I should have cancelled the damned thing at that point. Upgrades my car 5 months down the line, called to get a quote and got a ridiculous amount in the $700 so I asked for it to be cancelled. The agent told me I'd either get a refund check or instructions on how to pay if I'm found owing, I figured I was going to get a refund since I paid in advance of one month and still had some days left in the month from my last payment. But nope, instead, I got a mail telling me they will be billing $266 directly from my bank. I wondered why that amount and why instead of getting their banking details as the agent claimed I was going to be billed directly. I called and spoke to an agent who claimed they'd review and get back to me within 2 days. I never heard from any agent no Aviva till they took my money some days ago. Please avoid this company, either their agents aren't knowledgeable or they outrightly lie to meet their sales target. They don't care about their customers and are only interested in taking and taking from you.

Terrible company after being with this insurance for 3 years they increase my insurance by 100%. I cancelled my policy and then two weeks after, they were still deducting from my account!

Dishonest company. They issued us boat insurance 3 weeks ago, pulled money out of our account, and today our broker calls us and tells us that we aren't covered because the boat is old. Aviva actually went ahead and verbally added a clause in our contract with our broker saying that they want a water survey. Sorry, that's not binding. The contract was signed 3 weeks ago and all requirements and pictures were accepted. Scummy practices.

Nightmare company. Even reaching out to CEO did not help to settle the claim smoothly. Very unprofessional staff with lots of errors in paperwork. Stay away or even boycott this low-grade Aviva insurance.

My motor home was hit in April 2020. It is July 2020 and Aviva still cannot get it together with the other insurance provider. I provided a letter from the other insurance company saying it was their customer's 100 percent fault. Now Aviva wants me to see a notary at my cost to get documents signed. They have been awful to deal with. I am cancelling my insurance after 7 years and I have contacted a lawyer to all with Aviva. It’s taken up to much of my time for an accident that was not my fault!