Convenient but expensive
by Alex on Nov 16, 2021
4 out of 5 stars
Home Insurance Reviews
Sonnet Home Insurance Reviews
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(31 reviews)
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After paying regularly upfront for 3 years. No, option to cancel the insurance in the web portal. And if you delete your CC info they directly mark you as a defaulter, hit your credit score and ban you for 3 years. SCAM much?
Low premiums and good coverage, but technical problems make the whole experience too frustrating. I have tried Chrome and Edge browsers as well as Incognito mode on both, clearing cookies and cache. When I am finally able to connect to chat support, all they can do is promise that their IT support will get back to me, which never happens. A terrible business plan. Avoid this company.
We had a condo insurance policy with Sonnet and the rate continued to increase year over year. This November we had to renew the policy and decided that paying $88/month for a 2-bedroom-condo is too much. So we found something much cheaper - finished going with Square One Insurance for $57/month for an identical policy.
I can not deny that Sonnet is very convenient as you can do everything online avoiding unnecessary calls but at the end it turned out to be too expensive, once we started comparing the prices. A good decision.
A bit of unpleasant experience - two days after cancelling our Sonnet policy (I cancelled before it was renewed for another year) I got an email from them saying that I owe them over $950 for the new policy - that did not make me happy. I called them the next day just to find out that it is an automatically generated email and, since I cancelled before the renewal, I do not owe them anything. But that is something that should not have happened. At least, the lady on the phone was very helpful and friendly and the phone waiting time was not long: 3-4 minutes.