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Sonnet Home Insurance Reviews

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(31 reviews)
Sonnet
1.7 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

New purchase experience
33.3%
Online quoting
33.3%
Rates competitiveness
33.3%

Top negative trending topics ?

Agent/rep availability
66.7%
Agent/rep attitude
33.3%
Agent/rep callbacks
33.3%
Agent/rep knowledge
33.3%
Cancellation experience
33.3%
Cancellation fee
33.3%
Claim processing time
33.3%
Renewal experience
33.3%
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Convenient but expensive

by Alex on Nov 16, 2021
4 out of 5 stars

We had a condo insurance policy with Sonnet and the rate continued to increase year over year. This November we had to renew the policy and decided that paying $88/month for a 2-bedroom-condo is too much. So we found something much cheaper - finished going with Square One Insurance for $57/month for an identical policy.

I can not deny that Sonnet is very convenient as you can do everything online avoiding unnecessary calls but at the end it turned out to be too expensive, once we started comparing the prices. A good decision.

A bit of unpleasant experience - two days after cancelling our Sonnet policy (I cancelled before it was renewed for another year) I got an email from them saying that I owe them over $950 for the new policy - that did not make me happy. I called them the next day just to find out that it is an automatically generated email and, since I cancelled before the renewal, I do not owe them anything. But that is something that should not have happened. At least, the lady on the phone was very helpful and friendly and the phone waiting time was not long: 3-4 minutes.

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Agent/rep attitude Agent/rep availability Agent/rep knowledge Billing/payments Insurance Rates, Prices New purchase experience Policy Switching, Cancellation Rates competitiveness Website experience

Became more expensive...

by Al on Nov 3, 2020
3 out of 5 stars

I got this insurance for my condo because it was easy to get online without calling anybody. The price was ok as well. A few days ago I got a notification about renewal cooking up and my rate increased significantly - it will be almost $70/month for a condo insurance policy. Other providers offer condo insurance for a half of that. Not happy with new rates and will change.

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Review topics
Online quoting Rates competitiveness
Households in Alberta pay, on average, approximately $60/month in homeowners’ insurance costs. We can help to push these costs even further down. Get a house insurance quote today to start saving today. Rates start at $20/month.

Cheap comes out expensive

by frizbee on Sep 28, 2020
1 out of 5 stars

Changed carriers after 25 years because Sonnet was cheaper. That lasted for 2 years then year 3 - 70% increase! From $800 to $1400 and no claims, ever. Really, annoying was no notice it was going up that much. Just quietly charged to the card and it was a few days till I noticed and cancelled so they ripped me off for $20. Sonnet claims price went up because of claims, your neighborhood and some other things but went back to the previous carrier with only a marginal increase over last year's Sonnet price. They may start off cheap but no good for the long term and not worth the hassle of switching from a long term relationship with a previous carrier...

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Cancellation fee Rates at renewal Rates competitiveness

Fraud!

by Shanny on Aug 6, 2020
1 out of 5 stars

The most fraudulent company I’ve ever come across. They quoted me $175 for home insurance but charged me $800!!! Yes, a month. $800 a month for a $450k home... Exactly half of my mortgage. I thought clearly they made a mistake so I called them twice. Both times they said: - No, that’s correct! I wondered why they didn’t want to review any of the details with me again... maybe they got something wrong? Nope. They said if I didn’t like it I could get other insurance and they don’t charge a cancellation fee. Another company quoted me $162 a month. Sonnet said I should ask the other company to backdate my new insurance and that’s the only way I could get my money back... guess what. That’s a fraud. They are liars and cheats and steal money from good honest people. Stay away.

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Review topics
Billing/payments Home Insurance Quote Rates competitiveness