Allianz Global Assistance Travel Insurance Reviews

I have been a loyal RBC client for over 10 years, but I am extremely disappointed with Allianz Global Assistance Travel Insurance. Filing a claim for stolen parcels was a complete waste of time. After months of review, they informed me I wouldn’t be covered. Why is RBC even partnered with this company? This insurance is advertised as a perk of my RBC Visa, but it feels more like a hassle than a benefit. It’s incredibly frustrating and not what I expected from RBC.

WestJet Airlines has hit a new low in service with having Allianz Global as their travel insurance provider. Not only would Allianz not pay out on purchased insurance for a cancelled (actually a re-booked return) flight, their explanation note made absolutely no sense. "No benefit is payable for used expenses"? Speaking with an 'agent' to follow up on the explanation resulted in only more aggravation, having to resubmit all the information again through a ridiculously cumbersome online claim process, and getting absolutely nowhere - including no reimbursement of the claim for a big difference in flight cost.

I had EVERY possible thing I was supposed to have for my insurance, and they did NOT pay out. They make it impossible to fill out the claim in the first place, and then they don't pay out when you have EVERYTHING you're supposed to have. Do NOT waste your money.

This insurance company is awful. I got travel insurance when need the emergence help they deny converge. I have to pay all the bills.
Please don't trust this company.

Had medical emergency with doctor report to not travel, I sent them the documents they ask for.
They kept dismissing my claim and asking for more documents they didn’t ask before.

My documents have been lost by Allianz agents, my address was incorrect in their correspondence to me, I wrote, emailed and called 4 times to correct the address and the service reps all said they could not change the address. Yet today, the service rep said she could. I have been dealing with Allianz for 1.5 years. It would have been less if the address was correct. Still dealing with a December 22 YVR flight cancellation. I never flew anyway and the note on my file stated my flight was not delayed by 6 or more hours, so the claim is ineligible. I actually stopped using my RBC Visa card because when I travel I need insurance coverage. My correspondence has been awful, even though I have been using the "submit" email I was told to use. Frustrating, and do not recommend.

Doesn't deserve 1 star! What a horrible company! Please stay from away from them. They don't like to pay out, and give you every excuse for not honoring your claim. I purchased two tickets for an event, I was so looking forward to attending, and spent close to $400.00 for two tickets. Unfortunately, I had surgery and could not attend, so I put in a claim since I THOUGHT, I was protected, but they found every reason to postpone, and delay payment which I never received from them. THE AUDACITY! Then, to add insult to injury, maybe one person spoke proper English. WTH???? How do they hire people to deal with customers that you have to struggle to understand? I am not exaggerating. I could not understand a word they were saying, which only added more wood to the fire. Also, their customer service representatives become very nasty when you tell them, you do not understand them. Allianz should be ashamed of themselves, because they do not like to pay your claims.

Do not waste your time. This company is pathetic and does not care how your condition happened. They will find a way to deny your claim. Not worth the hassle. I’d be making a formal complaint.

My claim under the Travel Insurance Premium Plan was rejected for invalid and unreasonable reasons. Luckily, I was insured by another better insurance company and got compensated.

I am using their motor insurance as well and they did not send me any renewal notice prior to the expiry date and my insurance coverage is broken as such.

Will not use this insurance company anymore!

My wife and I had our flights delayed and then canceled before our honeymoon. Our accommodations and other excursions were paid for in full as well. Since our first flight was cancelled we missed our connecting flight and had no other option of getting to our final destination. We spent months trying to process our claim. Not once we were able to connect with a representative, hung up on multiple times and then waited for 9 months for them to send us an automated response stating no coverage. It’s disgraceful and beyond criminal. The fact that Canadian banks and Airlines are aligned with these people is disgusting.