Presidents Choice Financial MASTERCARD Consumer Reviews

This experience from beginning to end has been such a nightmare. So frustrating every time we had to deal with customer service.
Hours on the phone, dropped calls.

If long wait times upsets you, then this place will be really upsetting! I’ve called 4 times in past 2 years & each time it gets worse not better! They can’t make excuses for certain times as it’s all the times these four times are only the times I’ve waited on phone, it’s really been about 12 but I thought I would hear a time when they don’t say ”we are extremely busy & long wait times”… but this is on every time!
Also, they are not like every other credit card where they offer credit increases automatically… it’s a waste! Highest interest out there!

After so many years as a loyal customer, it is disappointing to know that when times are rough this company is not loyal to their customer. Paying the full balance is all fine and dandy until you come into hardship. I have been hung up on and transferred to departments that have no idea why I am calling. You lose your PC points at their discretion. Very very disappointed and will not recommend this card to anyone.

I used PC Financial MC for over 15 years until I lost my card and asked for a replacement over the phone. This was the first time I have ever called PC Financial and I was put on hold multiple times and every time they hung up on me or if I did reach a human, they would transfer me and then I would have to wait another 45 minutes. This is just ridiculous customer service to either hang up or transfer to another person. I think this one time I waited almost 3 hours. After reading all these reviews, I am glad I am not the only one who experienced this! After requesting a replacement card which I was told would come within 14 days, which it did not - I called them again after about 1.5 months and then they expedited a replacement card through courier but it had the same number as my lost credit card... Are they not supposed to change the number if my original card was lost to prevent fraudulent activities? This time I decided to try using their website to ask instead of waiting 3+ hours on the phone and they said they would send another replacement card with a different number. Again I waited another 1.5 months before FINALLY then sent me a brand new card.... so I was out of a credit card for almost 3 months!!!

I finally called PC Financial today to close my MC account. AGAIN I was put on hold for another 45 minutes waiting for someone to pick up and when they did, I got someone who kept repeating herself over and over again, "Hello, this is M_____, how can I help you?" x3 and I kept telling her (politely and calmly) that I would like to close my account. She blatantly ignored me and repeated her name again and again. She sounded really annoyed and said "HELLO??!!! If I don't hear you, I will hang up in three seconds." And of course... they are notorious for hanging up on customers and so she did! I was calling from a landline and I was using it earlier on another phone call so I know my phone was working and I do not have a mute option so I knew she could hear me but she chose not to. I don't really understand this company and the shame of hiring someone like this person who picked up my call.

I ended up calling again and waited almost an hour this time and then finally managed to get a person to pick up. This time the agent seemed happier to help. I'm just crossing my fingers that they did close my account!!!

I spent over an hour on hold yesterday and an hour and a half again today with customer service for a blocked transaction and restricted access to my account online. Customer service is pleasant and helpful once you manage to speak with someone, but you are then transferred to security for another long hold time.

Waited 1.5 hours for the support online only to be told to transfer to PC Optimum. PC Optimum support then sent me back to PC Financial for another 1.5 hours wait for the call. Then the support cannot understand English properly and told me she had a problem with her system!
This is horrendous and absolutely unacceptable!

I have had this card for almost 15 years and I have seen the customer service plummet. They no longer care about the customer and have wait times of up to 2 hours to be able to speak to an agent. They give the option of doing things online with their self serve options however those are limited and you end up having to call and waste a full day on hold just to be transferred multiple times to resolve the issue (in this case removing the PC insiders product from the card - which also, by the way, is a joke and not worth the $120 annual fee).
If there was an option to rate 0 trust me I would have. Rest assured I'll be paying off my balance and cancelling!
Worst experience and card!

We have had PC Mastercards for more than a decade. We have always paid our balance off in full each and every month. We moved in July. I called to change the address on my card and advised the customer service representative that the address on my husband's card would also need to be changed. I was assured that it was. Fast forward 4 months...( during which time) we received no phone calls, no notifications, no emails, no statements sent in the mail; nothing for my husband's card. My card, yes and I continued to pay off the monthly balance in full each and every time. Last week, My husband attempted to use his card only to find out that it had not only been suspended... but sent to collections!!! One would think that a company that has a long time, responsible customers who have ALWAYS paid their bill on time would have, at the very least tried to contact us to find out what the issue was!?! Then, to add insult to injury, while trying to rectify the situation, I was on hold for over 48 mins, spoke to a representative who then put me on hold again (without asking) and now, as I type this, my time wait time is at 1 hour and 53 mins. (and still holding) My advice to anyone out there thinking of getting a PC Mastercard- DON"T! Use another credit card. These people do not deserve to be in business! Nor do they deserve your business. Disgusting!
PS. I tried to give NO stars for customer service but it would not allow me to submit without one star-note-customer service is really ZERO stars!

The phone wait times are insane and often result in a transferring of departments, and additional wait times. Sometimes receiving a notice that it's not even available.
When speaking with customer service the quality and knowledge is low, most likely what leads to a transfer.
Zero justification for their actions.
Example: notified them I would be travelling, my card was deactivated while travelling, unable to reach support to resolve the issue. Was told the issue was resolved, continued to be unable to use it.
Took about 4 days to get through to someone who could actually look into the card.
"Risk department" then proceeded to spend 30 mins going over my most recent transactions... none of which I could actually confirm due to not having access to my online account to view these transactions that took place in another country.
Complete waste of time and the service provider was completely incapable of understanding the level of frustration or to explain why the card was deactivated or apologizing for the inconvenience this caused.

Waiting time to answer a client is more than 30 minutes… somebody answer and he will transfer you to another line and another 15 minutes.
Why not send me an email on how to resolve the problem rather than saying contact the number on my log-in page.
This is poor customer service...