Presidents Choice Financial MASTERCARD Consumer Reviews

The phone wait times are insane and often result in a transferring of departments, and additional wait times. Sometimes receiving a notice that it's not even available.
When speaking with customer service the quality and knowledge is low, most likely what leads to a transfer.
Zero justification for their actions.
Example: notified them I would be travelling, my card was deactivated while travelling, unable to reach support to resolve the issue. Was told the issue was resolved, continued to be unable to use it.
Took about 4 days to get through to someone who could actually look into the card.
"Risk department" then proceeded to spend 30 mins going over my most recent transactions... none of which I could actually confirm due to not having access to my online account to view these transactions that took place in another country.
Complete waste of time and the service provider was completely incapable of understanding the level of frustration or to explain why the card was deactivated or apologizing for the inconvenience this caused.

I have been a PC Mastercard holder for 20+years. Recently my family needed to travel overseas as a parent was sick & later died. This was unexpected & we used a Mastercard to cover the costs (NOT PC). Now PC have lowered our limit without any notification. This is disgraceful to do such a thing to a loyal customer who has never been over the limit, who has always paid off the balance & never had any charges. I call to ask why & they say: because our credit score is lower (remember we did not use PC to cover our travel). The card we did use has offered a credit increase!!! This is how PC treats loyal customers, We will NEVER be using PC Mastercard again, our balance (which was small) is paid off well before due date AGAIN but the credit card will be a dust collector from this day forward. I have read many complaints about PC, so it just shows what they think of us all. Oh, and the card we did use for our travel will be clear this month, so PC, good on you. We have better cards anyway & optimum points can be collected without you. You were only any good for no-frills & Loblaws anyway!!!