Aviva Auto Insurance Reviews

Thanks to Aviva, I've got no insurance. They claim I never updated my address when I moved, which is false. They then proceeded to send me notices of failed payment only through mail to my house. The problem is they didn't update my address like I had requested, so I never received any warnings. They say I never called at all. Don't trust this company. They make costly mistakes. I should not be unable to drive because my credit card didn't process. It was a valid and functioning method of payment and could have been easily resolved had I received a phone call or email. Aviva is the worst. Their auto renewal is a scam. Oh, by the way I have a perfect driving record and I've been driving for 10 years. Aviva just walked away from free money.

I have this car insurance for over a year, the payment amount went up by almost 100$ because of my ticket. There is no problem with that but the thing is every time I asked my broker something, she always texts me back late or sometimes never answered. She just calls when it comes to money, also during the pandemic I got laid off from work, I asked my broker if she can delay my payment because I don’t have work she refused that request because the company Aviva is a private company... Well, I’m gonna transfer to another car insurance... I don’t wanna waste my money with this company ever again.

RBC Insurance I would not go with them! Too much money! Add $142 a month on top of crazy!

The Accident Benefits team in Markham Ontario have been a nightmare to deal with. I have been fighting with them for 3.5 years and now have to take them to court. I have been forced to pay out thousands of dollars in rehab and I was the one who was rear ended. They hired their own doctor to review my claim who said my injuries were not serious and were not as a result of my accident. Do not wait until you need them to find out they are scam artists. Save your money and go elsewhere.

My policy was cancelled without warning because I had a partial non payment on the file that I didn't even KNOW happened... I had called in last month to update my direct deposit schedule and no one informed me then that there was an old $50 outstanding payment and that it wouldn't even go through because my account was set up to be cancelled. Today they informed me that the only way I can create a new policy is to pay the entire premium for the year upfront. TERRIBLE communication. I am furious.

Aviva is pure garbage! It’s just another SCAM! They did not do a fair assessment of 2 seniors who had a car accident. They offered $0 !!!!!!

I have both my auto and property insurance with Aviva and now with the pandemic, I started looking around for better rates. Doing my research I found better coverage for both policies and for much cheaper, saving approx. $1000 per year. Therefore calling to cancel mid-term my policies with Aviva I am told that Aviva's short-term calculator indicates a 22% charge when my understanding from other mortgage brokers that the industry standard is 8-10%max. I want people to beware of these outstanding charges and think twice before joining Aviva. Do your research as there is way better out there. The best part of it all is that we were told we are getting a firefighter discount as well but how can that be when we are overpaying If I could give 0 stars rating I would.

I had 2 car insurance policies with them for many years (7 years). Next month one of my vehicle's insurance is up for insurance, I haven't got the renewal package as of yet, so I called in asking if they sent out the renewal package. At first, I was told that the renewal package was sent 2 months ago, then, I was told that I wasn't eligible for Multi-Vehicle Discount! When asked why I was told that my other car insurance was cancelled because I had 3 minor infractions over the past 3 years! That was surprising to me! I was also told that the cancellation happened 4 months ago and they sent out a registered mail - which I didn't receive - and they even that claimed my first vehicle - the one that is up for renewal - can't be insured because of the infractions!

I am having a worse experience with Aviva. They have very bad customer service. My car was stolen three days ago and I reported to cops and provided them with a police report and video of the stolen car but they are not offering me a rental car. They say: "Your case is being investigated we can't give you a rental car!" It is garbage insurance! Their staff are super rude and my adjuster is telling me: "We can’t give a rental car as we don’t have the authority at the moment as your case has some block." My adjuster is not picking my calls and not replying to my emails. I told them that it is Covid 19 and I paid insurance every month and now it is your time to assist me and provide me with a rental car at least! But they are very rude... They don’t even know how to deal with their customers. I have full coverage but they are giving me a very hard time... Most of my family members are using Aviva Insurance. I told them they are doing this to me and don’t give you coverage when you need them... Especially in this Covid -19, they should not do that! I have two years old daughter and my ongoing health is not good... I am already in severe stress because of my car loss but Aviva Insurance giving me more stress.

We got a letter in the mail a few days ago. They said that they were unable to charge my credit card, and they are charging me a $50 NSF fee? The monthly insurance is only $35.66. When we called them to dispute this ridiculous fee, they said that we had to contact our bank (RBC Visa) and find out why the charge was declined. They would only return the $50 IF the bank accepted responsibility for the error. Very odd customer service, but on to the next step. I called my bank, and while there was plenty of room on the credit card, they said that Aviva had been using a credit card that had a 2017 expiry date on it for the past 3 years of charges. The Aviva representative explained that they had some sort of agreement with RBC/Moneris that expired cards will still be honored, which is why it was still working for 3 years. Well as of the last charge, it stopped working for them. Aviva told us it was due to "insufficient funds", but the bank says it was because they used a 2017 expiry date that was no longer accepted. I believe what happened: RBC Visa just issued me a new card, and the 2017 old one stopped working. The weird part here is it looks like Aviva may have recently updated their system because when I first called in they told me that had the card on file with the 2024 expiry (which we never provided to them), which PROVES that they have an agreement between RBC Insurance and RBC Visa to automatically update the expiry dates when new cards are issued. My concern here is not so much over the personal $50 charge but is for the thousands of Canadians that are being charged $50 NSF fees by Aviva / RBC Insurance when a credit card doesn't work. Through our company, we have over 100 monthly credit card charges that come through, and occasionally, they bounce for whatever reason. Not once have I see a company charge us anything for that... they simply send us a notification and let us know they will try the card again in X days, or warn us that service may be interrupted after a certain date. Does anyone know the name of the government bureau that I can write to about this? Does this $50 fee for an expired expiry date seem ethical? Yes, I know that when you get a new card, it is up to you to reach out to all of your vendors, BUT every single other vendor simply lets me know they need the new #, and I've never once been charged an NSF fee for that.