Aviva Auto Insurance Reviews

My experience dealing with Aviva has been awful. Getting set up wasn't an issue, and everything was fine until I actually had to call them for something.

To sort out something SO simple - which was to get a written email stating that "After cancellation, this customer paid his remaining balance" I had to speak with 6 reps. The first 3 hung up on me within 5 minutes of the call. The 4th rep was ok, but still had poor customer service, and sent me an email (not the email I asked for, just a photo copy of a debit receipt) however a grade-schooler could have written a better email, this is despite him being the easiest to understand of all the reps I spoke to. Eventually, 4 hours and 6 reps later, I gave up on my letter and I'll never get that time back.

I was able to sign up for insurance again with a local company, have everything said and done in literally 10 minutes. How can a small local company have such superior customer service to Aviva with a fraction of the resources? Well all reps are local, no automated robots to fight with before speaking to someone, no language barrier, no scammy feeling, no attitude, no hassle. Aviva is a nightmare, please save yourself the trouble and look elsewhere!

There is a reason they have a 1 star rating!

I had called the claim depart to file a claim under the other party due to they hit me the person I spoke to said I can not do that and I should file with my own company, the person hung up on me, I called back the person I spoke to was so rude to me and would not let me talk, worst experience ever!

Aviva is the stingiest car insurance company in Canada. Sure their premiums are generally reasonable which is why they are one of the largest insurance companies, however, as soon as you get into an accident and need treatment they will do anything to avoid paying.

I am a personal injury lawyer and any time I get an Aviva Accident Benefits file they try to designate it as minor injury and only pay out $3.5k for treatment. I have had files where my client had severe PTSD or tears in the shoulder or pre-existing injuries which make it impossible to resolve their accident-related injuries under the $3.5k limit (this should get you out of the Minor Injury Guideline and increase your entitlement to treatment to $65k), and they all get labelled as minor injury claimants.

Never go with Aviva.

If I could give them 0 stars, I would. The worst insurance company ever. The customer service is disorganized and unprofessional. The claims department is the slowest process and only creates more stress for their customers. I’d literally pay double or triple to insure myself anywhere else!!! Don’t waste your time or money here

Currently on hold to add a new vehicle to my policy. It’s been over 2 hours.
But they appreciate me waiting and I’m very important them.
I think if I was they would have picked up by now...

Thanks to Aviva, I've got no insurance. They claim I never updated my address when I moved, which is false. They then proceeded to send me notices of failed payment only through mail to my house. The problem is they didn't update my address like I had requested, so I never received any warnings. They say I never called at all. Don't trust this company. They make costly mistakes. I should not be unable to drive because my credit card didn't process. It was a valid and functioning method of payment and could have been easily resolved had I received a phone call or email. Aviva is the worst. Their auto renewal is a scam. Oh, by the way I have a perfect driving record and I've been driving for 10 years. Aviva just walked away from free money.

I have this car insurance for over a year, the payment amount went up by almost 100$ because of my ticket. There is no problem with that but the thing is every time I asked my broker something, she always texts me back late or sometimes never answered. She just calls when it comes to money, also during the pandemic I got laid off from work, I asked my broker if she can delay my payment because I don’t have work she refused that request because the company Aviva is a private company... Well, I’m gonna transfer to another car insurance... I don’t wanna waste my money with this company ever again.

RBC Insurance I would not go with them! Too much money! Add $142 a month on top of crazy!