Aviva Auto Insurance Reviews

I have been with aviva for about 5 years. This is the first time ever I got into an accident and they treated me very badly. Customer service is just horrible. Some of the employees should be in FBI the way they ask questions. I wasn’t even at fault and my belongings got damaged and of course insurance has to pay for the damages. But they asked me 10 times how this and that happened, sent all the proofs but still they were not satisfied, and they were acting like a cry baby and were dying to pay the damages around $700. I mean we pay high-end insurance not for you guys to ask these nonsense questions. Employees act like they own this company, and they have to pay outta their pockets. 4 members of my family have insurance with this company, and we all will take our business somewhere else. Will never ever recommend anyone to go with this insurance.
Moreover, they don’t even care about the reviews, as I read people aren’t satisfied with the services provided by them.

My car was flooded, and they did not total my car against the mechanics advise. I fixed the car and I had the same mechanical problem coming up afterward. It took them 3 months to reply to my request for a call back. I'm about to lose 20k car and the insursnce is not there to help when they supposed to, so they are not an actual insurance.

After 23 years with Aviva and never had a claim, I was in a bad accident by a careless driver. They put me through so much, not believing my injuries even when my doctors reports confirmed my injuries. Payout after 2 years didn't cover physio. Aviva is Terrible.

I never ever recommend this insurance for anyone, totally irresponsible, without any reason premium increased too high, so decided to change this company for that we asked for an experience letter.
I had a claim 7 years ago that was a hit-and-run, there was witness police sent the right report, surprisingly on this experience letter Avila mentioned that that incident was totally my fault and I lost control… so ridiculous… how can we trust this people.
Never recommend this insurance. There customers service very poor, they don’t know what they are doing and what to do.
I don’t want to give even 1 star.

I was T-boned by another car a day before I was going for my vacation to visit India. I gave them all the required information and files the claim right away. But since I was not going to be in Canada for a month, I gave my father in law the authorization to act on my behalf. They told me the insurance adjuster will contact my father in law next day, but she called him after a week and said she needed my authorization by call to make my father in law deal with the insurance. I called them from India, the call waiting was about half an hour, just to go to her voice mail saying that she is on her vacation for two weeks, meanwhile no one was assigned for my case. I had to disconnect and call again to talk to another adjuster, I had to repeat everything about my case because they said they don't have anything on file, then she told me she has everything she needs and will contact my father in law if she needs anything else, it's been three weeks and there has been no communication from them.
I have never had such a delay in resolving a claim before with my previous insurance company. I changed it because I was saving couple hundred dollars a year and now I regret changing! Please stay away from them, it's not worth stressing about. I'm on my vacation and it's been stressful dealing with them.

I was with Aviva for 3 years. Always paid on time and what they have done is terrible. I was hit by someone and they drive off the scene twice this happened to me and now a year later I try to get insurance for my car and they told me that I had 3 at-fault accidents they were not my fault it was hit and run! But they still put it as an at-fault accident on my record I can't even get insurance anymore! These people have absolutely violated my loyalty to them for 3 years please do not even come close to doing any business with Aviva. They're going to destroy your record forever I'm so upset and crying as I am typing this and hopefully someone will read this and stay far far away from Aviva!

I was told that debris falling from another vehicle and hitting a mine while driving puts me at fault. The adjuster was nowhere to be found for additional information. Aviva is very bad at returning calls and emails left me out pocket 1000$. Stay away stay far far away

It has become a nightmare for me to have Aviva as, my insurance company. They have declared me at fault in an accident without having a serious investigation. I was shocked by their customer service right from the care team to their ombudsman department. They want to penalize me for an accident that is not my fault. I don't think that's fair. Also, customer service here is at its lowest level.

My motor home was hit in April 2020. It is July 2020 and Aviva still cannot get it together with the other insurance provider. I provided a letter from the other insurance company saying it was their customer's 100 percent fault. Now Aviva wants me to see a notary at my cost to get documents signed. They have been awful to deal with. I am cancelling my insurance after 7 years and I have contacted a lawyer to all with Aviva. It’s taken up to much of my time for an accident that was not my fault!

My Vehicle was hit 3 times in 4 years. The first time the driver stayed and all information were exchanged, he admitted FULL fault to me and the police. The second time the driver took off, the third time AVIVA refused to cover it (surprise) I had to pay for it. I was not in my vehicle any of the times it was hit by another driver making it NO FAULT of mine. Then a rock hit my windscreen and I had to have it replaced. This year in 2020 AVIVA sent me a letter cancelling my insurance due to "4 events in 4 years" now remember event one the driver stayed, event two the driver ran, event three AVIVA refused to pay, and event four was a rock. I have never had a ticket and have been driving for 20 years, also have NEVER had an AT FAULT accident. Also during event number two the hit and run where the driver fled, the garage that AVIVA insisted that I go to cause an additional 1400.00 in damages to my vehicle. I called their Ombudsperson who naturally sided with AVIVA and I had to pay to repair the 1400.00 in damages out of my own pocket. We had (I say "had" as I am in the process of cancelling) my vehicle, my wife's vehicle and my house insurance with AVIVA - Count yourself very lucky AVIVA that lawyers are so expensive and that you are simply not worth the headache because if I had the time and the energy I would sue them. You treat your customers like garbage. But boy do you guys like to make sure to collect your premiums. Sure like to break your contracts though. Dishonest, lying company.