Aviva Auto Insurance Reviews

My Vehicle was hit 3 times in 4 years. The first time the driver stayed and all information were exchanged, he admitted FULL fault to me and the police. The second time the driver took off, the third time AVIVA refused to cover it (surprise) I had to pay for it. I was not in my vehicle any of the times it was hit by another driver making it NO FAULT of mine. Then a rock hit my windscreen and I had to have it replaced. This year in 2020 AVIVA sent me a letter cancelling my insurance due to "4 events in 4 years" now remember event one the driver stayed, event two the driver ran, event three AVIVA refused to pay, and event four was a rock. I have never had a ticket and have been driving for 20 years, also have NEVER had an AT FAULT accident. Also during event number two the hit and run where the driver fled, the garage that AVIVA insisted that I go to cause an additional 1400.00 in damages to my vehicle. I called their Ombudsperson who naturally sided with AVIVA and I had to pay to repair the 1400.00 in damages out of my own pocket. We had (I say "had" as I am in the process of cancelling) my vehicle, my wife's vehicle and my house insurance with AVIVA - Count yourself very lucky AVIVA that lawyers are so expensive and that you are simply not worth the headache because if I had the time and the energy I would sue them. You treat your customers like garbage. But boy do you guys like to make sure to collect your premiums. Sure like to break your contracts though. Dishonest, lying company.

If I could give them a rating of MINUS 5, I would. Their service is absolutely TERRIBLE! My car was involved in no-fault accident and it took Aviva 4 MONTHS to settle the claim. They refused to fix my car... yet the amount of time & money they wasted on storage fess & car rental fees could have been used to fix my car... with money left over! They're unbelievably slow and if you don't call to follow up on your claim they'll literally never contact you. My adjuster said she'll call me back on multiple occasions and never did! I'm so pissed that I wasted money on Aviva. They are a garbage company. Don't waste your time and money going with Aviva. All this time I've been spending $2500 for just ONE car with only ONE driver (myself) and for what? Their garbage service? This claim could have been easily settled in a month and it has dragged on for 4 months... they make a stressful situation even MORE stressful! Do yourself a favour and stay away from Aviva.