Aviva Auto Insurance Reviews

My experience dealing with Aviva has been awful. Getting set up wasn't an issue, and everything was fine until I actually had to call them for something.

To sort out something SO simple - which was to get a written email stating that "After cancellation, this customer paid his remaining balance" I had to speak with 6 reps. The first 3 hung up on me within 5 minutes of the call. The 4th rep was ok, but still had poor customer service, and sent me an email (not the email I asked for, just a photo copy of a debit receipt) however a grade-schooler could have written a better email, this is despite him being the easiest to understand of all the reps I spoke to. Eventually, 4 hours and 6 reps later, I gave up on my letter and I'll never get that time back.

I was able to sign up for insurance again with a local company, have everything said and done in literally 10 minutes. How can a small local company have such superior customer service to Aviva with a fraction of the resources? Well all reps are local, no automated robots to fight with before speaking to someone, no language barrier, no scammy feeling, no attitude, no hassle. Aviva is a nightmare, please save yourself the trouble and look elsewhere!

There is a reason they have a 1 star rating!