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Aviva Auto Insurance Reviews

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(476 reviews)
Aviva
1.3 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
11.5%
Agent/rep availability
11.5%
Agent/rep knowledge
11.5%
Claim processing time
7.7%
Agent/rep callbacks
3.8%
Claim - adjuster
3.8%
Claim - not-at-fault
3.8%
Claim - rental car
3.8%
Claim payout amount
3.8%
Email/message wait time
3.8%

Top negative trending topics ?

Agent/rep availability
42.3%
Claim - adjuster
42.3%
Agent/rep attitude
38.5%
Agent/rep callbacks
26.9%
Agent/rep knowledge
26.9%
Claim payout amount
19.2%
Claim processing time
19.2%
Claim - not-at-fault
15.4%
Email/message wait time
15.4%
Phone wait times
15.4%
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(11)
Tags
Agent/rep attitude (2) Agent/rep availability (2) Agent/rep callbacks (1) Agent/rep knowledge (2) Billing/payments (2) Claim - adjuster (1) Claim - rental car (2) Claim - repair shop (1) Claim payout amount (1) Claim processing time (2) Email/message wait time (1) Insurance Rates, Prices (2) Policy changes experience (1) Policy coverage (4)
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Aviva first claim

by Scott B on Apr 4, 2024
4.7 out of 5 stars

Had a positive experience calling Aviva after my car was declared a write-off. Staff did a great job replying to emails and keeping me updated. It did take a bit longer than expected, but I was provided a rental until the case was settled, with good rates. Overall, was very satisfied with their help and knowledge.

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Review topics
Agent/rep attitude Agent/rep availability Agent/rep callbacks Agent/rep knowledge Claim - rental car Claim processing time Email/message wait time