Aviva Auto Insurance Reviews

in my first claim ever after being 17 years customer, I am on the phone for 45 minutes with the worst service ever you could have with any company. I got hit in a parking lot not my mistake at all and they will increase my insurance payment if they fixed the car. complete.....off.
simply don't do business with them. I will walk away in the first opportunity.

All the reviews below are true. I've been an RBC customer for 5 years and always had great customer service with no issues. Now that Aviva has taken over, I've encountered nothing but problems.... adjusters taking an unreasonable amount of time to return calls IF AT ALL, receiving a low ball offer on the replacement of my car and barely budging once I submitted a second appraisal that I paid for out of pocket, disorganization and neglect right from the start of the claim process to now where I am still fighting with them 3 months later to get a fair evaluation. Aviva Insurance is widely known for their unfair practices and finding any way to get out of their contractual obligations. I don't know how they sleep at night, scamming hard-working people out of what they are entitled to after paying insurance premiums for so many years. AVOID AT ALL COSTS !!!!

I have recently filed a claim with Aviva and I have spent the last 3 months trying to get my claim finalized. With the later 2 months of those 3 months going back and forth with Aviva, claim rep advised verbally and through numerous emails that she would cover my claim in full, reimburse me for any invoice I submitted and when it comes down to the crunch she lies, renege's on her previous emails, gives threatening innuendo's and when I question it with a supervisor, I am told that they have over indemnified me in regards to my claim and that I am not entitled to what I was advised to by said Claims Department. I have many products with Aviva and needless to say they will be losing me as a customer as soon as I am able to find an alternate insurance provider.
To say the least, AVIVA, is not a reputable Company and I would NEVER RECOMMEND their services for anything.

Moved to the states couple of weeks ago and informed them about the move. And I told them that I would get insurance from the states and will cancel their insurance as it was time for renewal of the contract and I didn't see a reason to renew it. Yet, they renewed it automatically with a rate hike without getting my approval and got the money from my bank account with the new rate that I didn't approve just before the renewal date. The date I was planning to cancel while checking my bank account, I was shocked when I realized that they renewed it and got first month taken from my bank account without approval.

Tamer

Thank you Aviva for NOT fixing the mechanical issues present in my vehicle immediately after receiving my car back from your partner garage. It's always a nice feeling getting back into a car after a fairly minor accident to the smell of burning plastic and noises from the engine bay. It's an even nicer feeling being told that they will not be covered by my insurance policy. I guess that's what I can expect my first claim in over 8 years with 3 vehicles insured. Time to shop for a new insurance company

I would rate them a 0 if I could. I was sent a registered letter stating that my car insurance would not be renewed because I didn’t send some forms in. I had no idea what they were talking about as I did not get any forms. I called RBC/ Aviva and I explained to them I did not get any forms. Basically, they didn’t seem to care at all and stated if I did not receive them, then they would have had returned mail. Wow, that’s not necessarily true. I have been a customer for 7 years and I get treated like this. Awful, just awful! Today I cancelled my property insurance with them as I do not want to give these companies a penny more as they obviously do not care about their customers. They proceed to charge me $176 to cancel the insurance- are you kidding me??? Pure thieves!!! Do not go with RBC/AVIVA insurance - they don’t care about their customers, they are not trustworthy and they are thieves - overcharging. My new insurance company is much better, better rates and coverage and guess what they value their customers.

I had a rear end accident for which I had injuries. I was gainfully self-employed for several decades prior to the accident. Despite my giving them all of my information to prove my claim and income, they refused to give me income replacement benefits for 2 years! No explanation why. They cut me off treatment for several months until their medical expert finally wrote a report that got me more care. I had to hire legal help to get what I was due from them. They threw up roadblocks at every turn. I would NEVER recommend Aviva to anyone after the way I was treated by them.

Want to give 0 stars btw. Me and my dad share a car. Anyways in november of 2016 some girl hit him from behind and when they finally came to give the estimate of the damage which took them weeks to do (before the holidays) they sent him to the mechanics (in january '17'). Well the mechanics decided to write off the car due to a bit of rust (for sure making enough money off the parts). While giving him pennies for the car. Aviva then told my dad he had to give back the rental or get a lawyer. He didnt even give them trouble shockingly enough (they left a 67 year old man with many health problems stranded to find his own way home) also leaving us without a vehicle while having to look for a new car. Can u say fraudulent or what? This is by far the worst insurence company out there

Recently the ABS fuel tank of my car was punctured by a sharp object on the road. When I contacted the AVIVA/RBC Insurance Claims Department, the representative told me that I can only file a claim if my car was damaged in an auto collision. I then told the representative that I am filing a claim under the comprehensive coverage provisions of my policy. I pleaded with the representative to give me the opportunity to explain to her the nature and cause of the damage. After listening, the representative informed me that the damage to fuel tank was caused by the rust from wear and tear. I told her that tank was made of ABS and hence was not susceptible to damage from rust. During my conversation, I determined that the AVIVA/RBC Claims Representative did not have the basic understanding of the major components of a motor vehicle and was reading of a script on her monitor. I finally threatened her that I would not only be cancelling my policy but will also pursue all available legal and statutory remedies should AVIVA/RBC Insurance fail to fulfill its obligations under the insurance policy. The AVIVA/RBC Claims Representative realizing the seriousness of my threat transferred me to her supervisor. I found the supervisor to be equally incompetent, but understood that I was not going to walk away without exhausting all remedies that are available to me. Ultimately, the supervisor took the necessary steps to ensure that AVIVA/RBC Insurance assessed and paid for the repair in accordance with the terms of the policy. It is worth noting that the British Broadcasting Corporation (BBC) has produced a documentary on AVIVA and its nefarious practice of avoiding payments for legitimate claims. My unpleasant experience with AVIVA/RBC Insurance and my reading of the experience of other AVIVA/RBC Insurance customers on this site has caused me to seriously reassess the continuation of my AVIVA/RBC Insurance auto and home insurance policies.

My spouse was hit by a person coming out of a parking lot onto a street.
Officer deemed it non-reportable ($2000 damage on our vehicle alone), no ticket issued and no police report. Aviva started to pay lost wages to my spouse but then stopped 2 days after she saw their doctor.
She did have a pre-existing neck injury that she had been seeing a pain specialist for and was making good progress with it until the accident. She hasn't been able to work since and her pain specialist continues to recommends that she not return to work. How can a doctor that spends 30 minutes with a person be more qualified that a doctor that has spent almost 2 yrs. treating that person determine what they are capable of doing day to day.
I would stay away from this company. Can't wait for this claim to close so I can change companies.