Car Insurance Reviews

Johnson Insurance Auto Insurance Reviews

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(198 reviews)
Johnson Insurance
1.5 out of 5 stars:
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I don’t recommend Johnson to anyone.

by Ram Krishna on Mar 24, 2022
2 out of 5 stars

I received an email notification saying that I need to contact Johnson Insurance immediately and I found out that they removed my collision insurance because of the combination of one accident in 2019 and two minor traffic speeding tickets in 2020. I have been with Johnson Insurance for the past 10 years and I had no issues until Unifund took over the company. When I called Johnson Insurance and inquired about my insurance they said they removed my collision insurance without any prior notification. They don't value customer loyalty anymore. Stay away from Johnson Insurance or Unifund. I highly do not recommend it to anyone! Please do your homework before you consider going to Johnson (Johnson Insurance). Their customer service is good but their service is poor.

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Absolute Garbage Insurance

by Nbr87 on Jul 8, 2020
1 out of 5 stars

I've been using these guys prior to the big changes, and ever since they've been complete garbage. They put on the wrong insurance coverage on my paperwork, so when I got in a car accident I had to get it all changed for proper coverage. This rose my price from 87$ to 197$ a month. Then they raised my price again at 209$ after the renewal. Then I switched vehicles and they quoted me for 260$ a month. Great, I can manage that. I ended up paying 336$ instead. On top of this, I was told last month I'd be paying 168$ after credits. It wasn't even close. There was "no record of that quote." The customer service is absolute trash, the people on the phone sound like they hate their life, and hate yours even more. They get short with you when you ask questions. Don't even bother, look for another insurance company and save yourself from trouble. I dropped them and went with a better one yesterday. I'll gladly pay the cancellation fee to never see their name again.

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Unethical Business Practices

by evergreenbubbles on Mar 22, 2019
1 out of 5 stars

I have been with this company for 15 years. Initially, I had great service with them until I made a second at-fault claim within 5 years. I had not been informed that they changed their policy to not renew after 2 at-fault claims in 5 years instead of 3, the industry standard. They did not take into consideration the fact I had been with them for 15 years and had only 2 at-fault claims and no traffic violations. DO NOT USE THIS COMPANY. Let everyone know. Unethical companies need to know that these business practices are not OK and that we have power as consumers to demand better treatment.

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Ripped me off

by mustang_r on Sep 25, 2017
1 out of 5 stars

I paid when i bought 2017 honda odyssey $6000 down payment plus additional warranty with lease guard fee. But my van got stolen 2 months after i purchased the van. Insurance company refuse to pay any money to me (all the money i paid 2 months ago) and they just want to pay off Honda finance only. This is very frustrating because i paid more than $9000 for just to drive the van for 2 months..

This is fraud.

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Signed up for New Auto Policy

by Triple A in Mississauga on Aug 23, 2017
4.5 out of 5 stars

I have read posted reviews and hope I have made right decision to move my policy to Johnson / Unifund Assurance from 10+ years at TD Security National. In the arduous decision-making process, I obtained numerous quotes from various providers. Not all quotes are created equal (e.g. deductible amount, $1M vs $2M liability, etc) and like most things in life, you get what you pay for. I did not base my decision on lowest rates (which they were not but they were among the lower ones) more about transparency about policy coverage and experience with the service on the phone. I called Johnson three times to get further clarification as I learned about premium options and narrowed down my choices. I was able to contact the rep, Sandi D., easily each time and she was the only sales rep out of the 7 companies that I called who (without prompting from me) actually took the time to break down the policy in detail and explain each of the premium inclusions and options. Make sure you know these before you just go with the "cheapest" quote. Lowballing rates could indicate the company would be lowballing you on claims. My quoted rate and coverage seemed excellent, as I benefitted from one of their professional group rates. I also asked for quote with secondary driver as my daughter is planning to obtain G2 in near future and Johnson rate for this was excellent and they also offered temp lower rate if child away at school (not all companies do this and check on distance requirements). I also inquired about conditions for future rate increases in case their quote was a "loss leader" to get you "in the door" as I do not plan on being an insurance hopper each year. I even tried calling claims line to see how easily I could get through, as reps from Sales dept. who are hired to get your business, are not the tel no or people you will ever call afterwards. Though one hopes they would never have to make a claim, satisfaction with an insurance provider is best measured in the client's experience with service during claims process. And if disgruntled, that's when you usually hear from customers on sites like these as most people only post review if unsatisfied. Though I hope I don't have to ever make a claim, if i do, I will revisit this site to see if my decision to bring my business to Johnson and give a great rating to start is warranted. The proof will be in the "claims" pudding and I hope I don't have to eat my words and regret this decision.

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on hold for more than 45 mins

by KathyAGriffithsOttawa on Jul 8, 2017
1 out of 5 stars

My daughter had an accident, her car is not drivable, need help with tow and sitting on hold for more than 45 minutes waiting for one of their 'highly trained team to be with us shortly, your call is important to us, and handling your claim quickly and professionally is important to us'. Yes. That is believable. I'll be looking for a new insurance agent on Monday!!

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Poor choice for car insurance

by Jody Hinds on Jun 22, 2017
1 out of 5 stars

If it weren't for the price, I would definitely be going elsewhere for car insurance.

The customer service is absolutely terrible; long wait times, rude staff, and blatant disrespect for customers time. You definitely need to plan ahead when trying to communicate with this company; nothing can be accomplished in a reasonable timeframe. Customer authentication is very poor; how is it possible for me to obtain car insurance, but they spelled my name wrong on the policy, after being corrected numerous times? Perhaps because it took over 5 phone calls with 5 different representatives for them to set up a policy...

I sincerely hope that I will not have to file a claim through this company, I can only imagine what a headache that would be. If I can get through a year without having to communicate with them, I will be very happy when my policy reaches its expiry date.

Next time, I will absolutely pay more with a different company to have decent customer service!

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Horrible customer service

by caitlinneves on May 15, 2017
1 out of 5 stars

My brother is with Johnson insurance. He got into an accident a few weeks ago and they assigned him a claims guy where he doesn't return your call for weeks on end to where you have to call a 1-800 number and have to be redirected to someone else to get information on the claim. They have been screwing around with my brother for weeks on end and not approving for a rental when it's on his insurance plan. These guys are the worst company to deal with for claims. I highly recommend you not deal with Johnson insurance for auto.

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Discrepancies everywhere

by JP on May 3, 2017
1 out of 5 stars

I called in to add myself as a second driver and no consent was requested from my father. I called in about an unexpected $500 invoice and suddenly my father's consent was required. I asked that they call my father to request consent. I said I would let my father know to expect a call. When I called them back to tell them they can call my father they decided they would not call a number that is not on file. My father would be at work... he possibly cannot pick up the phone at home.

My concern is just that when they are able to add more insurers (getting more money from us) they will do it all with no consent from the account holder, however, if you suddenly have a question or concern it will not be heard without the account holder's consent.

No consistency and very obviously after the money. The worst customer service, absolutely horrible.

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Poor customer care

by Shawny on Apr 14, 2017
1 out of 5 stars

I was hit by a car from back and unfortunately he was running from scene. I reported to police and waiting for 2 weeks no suspect was found. I decided to claim under my policy. Because wheel and axle is damaged/as it was not my fault. So 3 times with 3 different customer rep. They promised me adjuster will call you . still waiting for couple of days and left message for adjuster. No answer no call back. I asked for rental car and, first, they agreed then said no - now you should talk to adjuster. He needs to see the car first.

So poor customer service , trying to not cover /assist you when you need them.

I am disappointed and will switch to another company soon.

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