Car Insurance Reviews

Aviva Auto Insurance Reviews

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(476 reviews)
Aviva
1.3 out of 5 stars:
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No Transparency

by App101 on Sep 29, 2020
1 out of 5 stars

Absolutely terrible company. Will never again use or recommend insurance with Aviva. Decided to increase the renewal costs multiple times after the customer initially renews insurance at a fixed rate for the year. Then, Aviva proceeds to charge a cancellation fee 3x greater than the original amount provided over the phone. The lack of transparency throughout the process and blatant poor treatment of customers to pad their bottom line speaks volumes about the company. The rates might seem discounted, but you are better off to go with a trusted auto insurance company.

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Terrible Company

by Raven K on Sep 8, 2020
1 out of 5 stars

I received a price quote for my auto and home in May for my July 17 renewal. I accepted the quote and paid in full on or before the due date. About 2 weeks later, I get another bill from them for $11.00 which they said was a COVID adjustment. No big deal. Then, a full month after my renewal, I get yet another bill from them for $122.00. There was no explanation, just said renewal (adjusted). I called and they explained that for me to get a COVID rebate (wow, $36 for 3 months), they had reduced my mileage to 1,000 km. and then, after the COVID period was over, they had to manually re-adjust to my normal mileage of 5000 km. The COVID rebate ended June 21, my policy renewed in July. Furthermore, when they send out the renewal in May, they knew the COVID rebate expired before my renewal. I pointed out to them that they quoted me one rate then charged me another, even wrote a letter to their ombudsman asking for a pro-rata refund because I don't want to do business with a company that operates like this. I was told too bad. I'm stuck with them for almost another year. DON'T DO BUSINESS WITH THIS COMPANY! That's my advice and hopefully, it will prevent anyone else from having to go through the same situation I've had to deal with.

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AVOID

by goodbye aviva on Sep 1, 2020
1 out of 5 stars

Terrible claim experience! An adjuster refused to visit a shop - thought we had a choice of where to get our vehicles repaired. Apparently NOT! Customer service lied to me about sending out emails to get COVID relief! Rates went up under COVID! The most expensive company as well, so we will shop around. Goodbye Aviva.

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Did you know that on average Ontario drivers with good driving records pay $1,805/year in auto insurance? Is your insurance rate higher? Get a free car insurance quote and start saving today.

Please avoid for your own good

by Sandra on Aug 16, 2020
1 out of 5 stars

Avoid avoid avoid! I used PC insurance and somehow the broker signed me up on Aviva. From day 1, it was one issue after another. From them missing my banking details (I set up auto-deposit) which I don't even know how it became possible since I provided a void check so no payment was withdrawn the first month. When someone called me she tried to patronize me claiming how they are going to be waving aside the NFS charge for me which I instantly reminded her that it can't be my fault when they had a void check and still managed to miss a number, this led to them rating my payment again and it went up from 254 to 274 and them billing me for 3 months claiming I needed to pay in advance. I should have cancelled the damned thing at that point. Upgrades my car 5 months down the line, called to get a quote and got a ridiculous amount in the $700 so I asked for it to be cancelled. The agent told me I'd either get a refund check or instructions on how to pay if I'm found owing, I figured I was going to get a refund since I paid in advance of one month and still had some days left in the month from my last payment. But nope, instead, I got a mail telling me they will be billing $266 directly from my bank. I wondered why that amount and why instead of getting their banking details as the agent claimed I was going to be billed directly. I called and spoke to an agent who claimed they'd review and get back to me within 2 days. I never heard from any agent no Aviva till they took my money some days ago. Please avoid this company, either their agents aren't knowledgeable or they outrightly lie to meet their sales target. They don't care about their customers and are only interested in taking and taking from you.

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Don't get this insurance

by Kungpao on Aug 5, 2020
1 out of 5 stars

Terrible company after being with this insurance for 3 years they increase my insurance by 100%. I cancelled my policy and then two weeks after, they were still deducting from my account!

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Stay away from this company

by Ninjastar1 on Jul 31, 2020
1 out of 5 stars

Dishonest company. They issued us boat insurance 3 weeks ago, pulled money out of our account, and today our broker calls us and tells us that we aren't covered because the boat is old. Aviva actually went ahead and verbally added a clause in our contract with our broker saying that they want a water survey. Sorry, that's not binding. The contract was signed 3 weeks ago and all requirements and pictures were accepted. Scummy practices.

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Bad driving record? Your insurance rates can be double the standard insurance rate. Let us help you get the better auto insurance rate without breaking the bank.

Worst insurance in Canada.

by amodp on Jul 24, 2020
1 out of 5 stars

Nightmare company. Even reaching out to CEO did not help to settle the claim smoothly. Very unprofessional staff with lots of errors in paperwork. Stay away or even boycott this low-grade Aviva insurance.

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Horrible experience!

by Brenda on Jul 18, 2020
1 out of 5 stars

My motor home was hit in April 2020. It is July 2020 and Aviva still cannot get it together with the other insurance provider. I provided a letter from the other insurance company saying it was their customer's 100 percent fault. Now Aviva wants me to see a notary at my cost to get documents signed. They have been awful to deal with. I am cancelling my insurance after 7 years and I have contacted a lawyer to all with Aviva. It’s taken up to much of my time for an accident that was not my fault!

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Poor Customer Service

by SRSH on Jun 19, 2020
1 out of 5 stars

Today, I called them to see if they would refund me for 4 months keeping my car in the garage and not using it (due to the pandemic), as the other insurance providers do (many publicly have announced that). After a very long waiting time on the line, the agent declined any consideration in this matter. I will definitely not be renewing my contract with them anymore.

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If you have a good driving record in AB, you should pay around $110/month (women - $105/month and men - $113/month). Do you overpay? Get an Alberta car insurance quote to start saving.

back-stabbing criminals

by screwed on Jun 16, 2020
1 out of 5 stars

10 years of flawless claims history and then had one minor accident. I had accident forgiveness so instead, they just lapse your policy on renewal and then put lies on you CEL to add insult to injury. Do not use the criminals they are the worst of the worst and super deceitful.

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