Travel Insurance Reviews

Allianz Global Assistance Travel Insurance Reviews

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(52 reviews)
Allianz Global Assistance
1.2 out of 5 stars:
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Skip skip skip. Unless you like headaches

by Randy on Dec 5, 2024
1 out of 5 stars

I've had issues with an allergic reaction in Thailand. I was done with the doctor within 2 hours. I had to call Canada and then contact their Thai connection so they can pay the hospital. After that long process, they sent the wrong amount of money. So the process needed to start all over again. 12 hours it took. So my next visit, I pay out of pocket. Keep telling them to only contact me by email. So I receive sooo many emails telling me that they weren't able to reach me by phone and to call a number. I sent them all the paperwork answered their questions and several emails later I'm told I need to submit through their portal. I don't speak thai. Horrible experience made the worst by them. Skip them, go with someone else. Very unprofessional!

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Not the RBC Perk I Expected

by Cecilia on Nov 17, 2024
1 out of 5 stars

I have been a loyal RBC client for over 10 years, but I am extremely disappointed with Allianz Global Assistance Travel Insurance. Filing a claim for stolen parcels was a complete waste of time. After months of review, they informed me I wouldn’t be covered. Why is RBC even partnered with this company? This insurance is advertised as a perk of my RBC Visa, but it feels more like a hassle than a benefit. It’s incredibly frustrating and not what I expected from RBC.

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Extremely poor performance all around

by Very Unhappy Flyer on Nov 16, 2024
1 out of 5 stars

WestJet Airlines has hit a new low in service with having Allianz Global as their travel insurance provider. Not only would Allianz not pay out on purchased insurance for a cancelled (actually a re-booked return) flight, their explanation note made absolutely no sense. "No benefit is payable for used expenses"? Speaking with an 'agent' to follow up on the explanation resulted in only more aggravation, having to resubmit all the information again through a ridiculously cumbersome online claim process, and getting absolutely nowhere - including no reimbursement of the claim for a big difference in flight cost.

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They left us alone

by Frank on Jul 22, 2024
1 out of 5 stars

Long story short, my wife broke her leg in Italy. She needed a surgery asap. 3 doctors said “yes according to X-ray you require a surgery in the next 48 hours”. We went into it. Because we took the decision by ourselves.
Result? They dropped us. We cried so much. We were left alone by these people.

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Do NOT bother

by behtbeht on Jul 10, 2024
1 out of 5 stars

I had EVERY possible thing I was supposed to have for my insurance, and they did NOT pay out. They make it impossible to fill out the claim in the first place, and then they don't pay out when you have EVERYTHING you're supposed to have. Do NOT waste your money.

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Very bad experience

by Art on Jul 6, 2024
1 out of 5 stars

This insurance company is awful. I got travel insurance when need the emergence help they deny converge. I have to pay all the bills.
Please don't trust this company.

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Would never consider again and would never recommend

by KaylaB on Jun 12, 2024
1 out of 5 stars

We required Trip Cancellation & Interruption insurance for $10,000.00 for 18 days. Checked with 3 providers. Received two quotes from one, direct from them $1,430.00 & thru travel agent $1,330.00. Another company $1,240.00 with a $10.00 membership purchase. Both companies provided their quote on the first call. Now Allianz! On the first call, was told someone would call back within 24 hours. Called again next day as no return call & was told the same thing. Had the situation escalated. Call back within 45 minutes and agent very difficult to understand. Was quoted $1,900.00 for exactly the same coverage. Based on my experience and exorbitant price, I will never call them again and most definitely do not recommend.

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Do not use these people

by Mad on Jun 4, 2024
1 out of 5 stars

If I could put 0 stars I would. These people have given us the run around since day one. The are stalling, we are now being threatened by the hospital to be sued for non-payment. Allianz data team "made an error" and payments in their system have been entered to my father, who passed away.
I have been calling them constantly, always get the run around, no one really cares about all the stress we have gone through.

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No wonder so many complaints

by Horrible Service on Jun 2, 2024
1 out of 5 stars

I sent a claim for an emergency situation in our last vacation and I am waiting for about a month. The claim has not been touched so far waiting review!
Unbelievable, I will not buy insurance with Allianz ever again or recommend to anybody.
Just lost a consumer for terrible service.

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They won’t pay

by JhonnyLake on May 21, 2024
1 out of 5 stars

Had medical emergency with doctor report to not travel, I sent them the documents they ask for.
They kept dismissing my claim and asking for more documents they didn’t ask before.

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