Industrial Alliance Group Benefits Insurance Reviews

I had the misfortune of having Industrial Alliance insurance as they were the groupe insurance provider for my former employer. I fell very sick and my doctor ordered to take immediate leave from work. I provided them my doctor's letter, all relevant forms they requested and granted them access to my medical file and all historical information in it. After harassing me for two long months they denied me coverage because according to them I'm not fully disable. Specifically I want to point out,
1) They were extremely unprofessional, rude and dishonest. They kept misrepresenting what I said to the point I asked them either we speak by email or the phone conversation has to be recorder and I would keep a transcript of the call.
2) They accessed all my medical information and my conversation with my physician and misrepresented those as well to point out that my claim is not valid. For example, during my sickness I moved out of my old apartment because my lease expired and it was on my doctors note because the move was very strenuous on my already fragile state. I argued that since I am able to move that means I am not unable to work.
3) They were extremely rude and when I raised my concerns about misrepresenting my words the case manager lied like a professional.
I have to add that with the same documents that I have submitted to them - I was able to get insurance coverage from the federal government's sickness benefit and my credit card insurer. Industrial alliance was the only one who rejected my claim. The treatment I received from them took a big toll on my mental health as I was already sick and eventually led to quitting my job. Disgusting and dishonest companies like Industrial alliance make money by denying people coverage when they need it most. I contributed to my insurance plan for years only to be refused when I needed the coverage. Please stay away from this horrible organization.