Every month I need to call and unable to get into my login
by Wendy on Jul 4, 2022
2 out of 5 stars
Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard®.
I phoned their customer service because the tap feature stop working (the Representative didn't speak clearly). I ask for a replacement card but the representative wants me to wait until I get my renewal card 6 months from now 🙄. I insisted to get a new one send to me. Then the next day my current card was deactivated without notice. Poor system and phone sound quality are very poor.
When you call them the line is always fuzzy, which is bizarre in this age. Why are their lines so bad?! And when the automated system asks for numbers, they don’t work, I press and press on my phone and the system doesn’t register them! Except on the survey part!! Is this on purpose to discourage customers?!! It happens every time.
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I can't get open my account. I have to call all the time and tried all the apps but no good!