Walmart Rewards Mastercard Credit Card Reviews

I phoned their customer service because the tap feature stop working (the Representative didn't speak clearly). I ask for a replacement card but the representative wants me to wait until I get my renewal card 6 months from now 🙄. I insisted to get a new one send to me. Then the next day my current card was deactivated without notice. Poor system and phone sound quality are very poor.

Walmart is a terrible company to hold a credit card with! Terrible customer service which ends most of the time with unresolved issues, or drops calls!
I've called dozens of times to resolve issues, still not resolved, and on my most recent call, after 27minutes of time to dispute transactions AGAIN, the call went silent, as if put on hold, as the call was still showing connected, but no one returned to the call. After 10 minutes the call went to their survey and my issues again were left unresolved.
I actually found out during the call that I was refunded one of my disputed charges from a company months ago, yet not reversed and given back my interest from Walmart for this disputed charge, totalling $26 in interest.
I asked why it had not been credited back to me and they replied " it had not been applied to date". I asked for it to be applied, given they had already 3 months to do this, and she said she'd credit me $20 in interest and apply the $6 and change to my Rewards Balance! After telling her no, and asking why I would not want all my interest back, for a charge I never agreed to, just $20 of my interest charged back and $6 I would HAVE to spend in my REWARDS BALANCE where she would apply it, she could not answer why and told me ok she would put reverse all the interest, my call went silent. Unresolved AGAIN...like every call I make.
Their online site gives you minimal information...not ALL the information YOU should have.
They charge ridiculous interest!
To make a payment, it is not easy... and even when paying at their store, with cash, it took my payment 5 days to be applied to my card, when it should have been that same day, as I am informed it should take!
They are wrecking my credit, while It is not responsible, but THEM, for not dealing with disputed purchases, not reversing interest and fees when they should, and NOT treating their customers fairly, and in line with their contract details!
We need to get together and find a legal group to fight this! Why are we paying these high-interest rates, dealing with their issues, and having our credit hurt, when they ARE NOT ABIDING BY THEIR CONTRACT RESPONSIBILITIES?!
In addition, customer representatives fail to give you their names most of the time. The last one said they were forwarding me to ANOTHER department, even though she was the department I needed, and when I asked for her name, she hung up the call on me.

Why is it sooooo hard to find my statement, just want to know how much I owe?

I kept getting multiple unauthorized transactions to my account every month. When I noticed it the first time, I called them (since it was the only way to reach them at that point) and, over the phone, they promised to cancel those transactions along with my account/card. The fraudulent transactions were reverted through negative balances in the next month, but the account/card was not cancelled, and these transactions found their way to my account AGAIN the following month. I've been having hour-long calls with them every other week on average to cancel these transactions and the account+card. Ongoing battle. Avoid if you value your time and credit score!

They are a fraudulent company preying on newcomers. The card is free, but the cost and risk are too high if there are any issues with automatic payment, unidentified transactions. As I reported about my two unidentified transactions with the amount of $69 each. I called so many times for a dispute. I haven't heard anything from them yet. I am so frustrated now even though I closed my account still I am getting so many calls every day regarding my outstanding payment. My score fell from 817 to 647 after working for years to build my credit as a newcomer! Stay away from this credit card. It is the worst ever!

When you call them the line is always fuzzy, which is bizarre in this age. Why are their lines so bad?! And when the automated system asks for numbers, they don’t work, I press and press on my phone and the system doesn’t register them! Except on the survey part!! Is this on purpose to discourage customers?!! It happens every time.