Walmart Rewards Mastercard Credit Card Reviews

I received my Walmart Rewards Mastercard on June 26 of this year. By July 2nd it was on it's second “Security Investigation” for “abnormal activity”, no kidding… it had no activity history, I just received it, so wouldn't any activity be considered abnormal at this point?! It is now September 17th and the card is still under “Security Investigation” and none of their Security Department Agents can assist me. They just tell me to be patient and wait for someone to call me back. The first security investigation I was told occurred because I used the card, which they told me to do to earn the rewards I was promised. The second security investigation was because I tried to use the card at a dollar store! In the meantime, I am denied access to my online account to see what, if anything, is happening on the card and can't see my balance or if the 'insurance product' that I cancelled the day I received the card is indeed cancelled or if I'm being charged anything. It's completely frustrating! I do not understand why if my card is under security investigation is the security department can't help me? They say it's for my security, umm not feeling so secure when I can't see if there has been any activity on my account. Seems like a complete scam to me.

A stranger ( an anonymous person) had made 3 purchases of $267 overnight on my Walmart Credit card. These transactions were charged on my PayPal account that’s linked to the Walmart master card. Next morning as soon as I noticed the charges, immediately called both PayPal and Walmart, and reported the fraud to them. I was told to give them a few days to investigate the fraud. Long story short they both approved that this was a fraud case. So, The PayPal ( merchant) paid Walmart the amount that was stolen from me, however, the Walmart still keeps billing me the amounts of $801 on my statements. Every time I called the Walmart’s master card customer service, the call gets transferred to a foreign country ( mostly Philippines), they take all my information to verify my call then they say I must be transferred to their security department, and after a long wait it rings a couple of times and my call gets disconnected. I kept trying many times and finally were able to talk to their security department they made an excuse that the amount was double credited ( which Walmart fails to provide me a proof if they deposited the amount on the card). As soon as I request them to send me the proof for their claim my call gets immediately disconnected. Walmart is supposed to send me a bill with a zero balance since they received the stolen money paid them by PayPal, but still wants to charge me for that. This is absolutely unfair. I am just sharing my story with public then people will give it a second thought before signing up for the Walmart master card. They have zero customer protection. Do not fall in the trap.

I am giving this card no stars for it is the worst automated service and also customer service.
When I received my bill I saw 2 charges on my bill from the states. It was regarding free samples I ordered from a site They charged Walmart Mastercard 2 charges over $100.00 within 2 weeks apart. I phoned Mastercard the automated service would not let me in because I changed my phone number. after phoning frequently I finally got customer service. I referred to the Dispute department. The agent said she would have to check my records and would call me back. I waited 2 days no callback. I phoned again the agent said again they would give me a callback. No callback... I phoned again this time they did not get my pin and was referred to the automated service. What did I get the survey at the end of the phone call. I phone again. I finally get the Dispute department. The girl could not speak English all she could say is Dispute, Dispute. I told her to give me a new card with only five hundred limits. She said something I did not understand. I waited for my new card. No new card just a bill with 2 new charges and the kick-off she upped my credit limit. So I phoned again no pin was transferred to the automated service again. Got the survey again, and phoned again by this time I was furious so I told them that they caused the charges and would not pay the bills.