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Rewards MASTERCARD Consumer Reviews

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(22 reviews)
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Agent/rep attitude (2) Agent/rep knowledge (1) Application (1) Billing/payments (3) Cancellation experience (1) Cash back (1) Mobile app experience (1) Phone wait times (2) Refund (1) Rewards and Redemption (1) Security & Fraud Detection (2)
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Totally Useless

by Shujaat on Nov 2, 2021
1 out of 5 stars

I was offered a credit card and unfortunately, I accepted the offer. The mobile app did not work most of the time. To call customer service or to get someone on live chat is like pulling teeth. You have to wait for a long time to get someone and when you do, surprise! surprise! The person on the other end is always rude, obnoxious and untrained. Yesterday after wasting a total of 52 minutes on hold, I cut my card and asked to cancel my account. Who needs undue aggravation and waste of time.

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Review topics
Agent/rep attitude Agent/rep knowledge Mobile app experience Phone wait times