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Presidents Choice Financial MASTERCARD Consumer Reviews

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(412 reviews)
Presidents Choice Financial MASTERCARD
1.6 out of 5 stars:
Customer service:
Value for Money:
Product Features experience:

Top positive trending topics ?

Agent/rep knowledge
13.3%
Agent/rep attitude
6.7%
Agent/rep availability
6.7%
Billing/payments
6.7%
Claim - denial
6.7%
Credit Limit
6.7%
Security & Fraud Detection
6.7%

Top negative trending topics ?

Agent/rep availability
46.7%
Agent/rep attitude
40.0%
Agent/rep knowledge
40.0%
Credit Limit
26.7%
Security & Fraud Detection
26.7%
Cancellation experience
20.0%
Account Changes
13.3%
Agent/rep callbacks
13.3%
Billing/payments
13.3%
Agent/rep language skills
6.7%
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WORST ever

by mmmkkk on Jul 1, 2023
1 out of 5 stars

Their customer service quality dropped so much in the past few years that I'm thinking of closing the card at the cost of having a credit check at other banks and spending my time. I've been trying to set up a simple pre-authorized payment for 6 months now. I'm a banker myself so I understand how these things work. Also, the card stops working at the cash register. The additional card that I requested two months ago is not here. Horrible experiences. Noting but frustration.

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Review topics
Billing/payments