Presidents Choice Financial MASTERCARD Consumer Reviews

1 month before Christmas, they decided to reduce my limit by $400. I worked hard to get money on my card so I could buy my kids Christmas presents. They told me that inactivity (been using it every month) credit bureau (my score has improved) and missed payment (never missed a 1) all could have a factor. But seeing as none of those factor into my credit card, they couldn't give me an answer. They cut my chat, so I couldn't respond to them. They never looked into anything, they just cut and paste generic answer. They don't even have someone who works there that understands what happened or why. All they would say is that is what the computer said.

I have not been able to make a single purchase that has not been blocked. Some days I call, and they can remove the block immediately, but then the next day the hold can't be removed for over a week.

UNDER NO CIRCUMSTANCES SHOULD YOU USE THIS SERVICE.

I applied online and got an instant email with congratulations and card will follow in 7–10 days. I continued to get emails to activate for extra savings at gas pumps and shoppers drug Mart. Three weeks later, I called and was on hold for 20 minutes. I was told that the card was canceled due to my credit. The representative said I could reapply in six months . I was pissed as I pay my bills on time. I called them again, next day and was told it was the cancelled due to the process???? I asked for an email explaining what I was told. The gentleman said they don’t do that. He was in the Philippines. I never got one email, phone call explaining this so-called process. What a disservice and fabricated process. Shame on President's Choice!!!

It's like a roller coaster with these guys. They drop your credit limit at a moments notice from $4000 to $1000. 6 months later they offer you an increase. 6 months after that, they drop it again. Of course your credit score gets affected by these swings in limits because your total available credit across all your accounts just dropped $3000, so an outsider looking in would think you just spent 3 grand.

None of my other cards do this.

Have had this credit card on and off for over 15 years and I continues to be a pain! My card which is completely paid up continues to get declined for absolutely no reason. Call the customer service, wait for over 45 mins to be told it is my fault that the card is locked! Have to change my pin number for the 4th time! So sick of it! Don't bother with this card!

I have had my PC financial card for almost 3 years, NEVER missed a payment, perfect credit history, $2500 limit from the start.
PC called to offer me the PC insiders Elite card with annual fee of $120. I agreed to it
They did not ask to do a credit inquiry but the next thing i know i get a call telling me i was over the limit (due to their annual fee) and that they have suspended my card??
When i inquired as to why, they said there was something on my credit file that disqualifies me from the upgraded card and upon having a discussion with them they informed me that i would now need to pay the card out in full and they would have to prequalify me for a new card.
(I had a situation with telus that i was dealing with, unaware that they put me in collection)
* This had nothing to do with PC financial
* I wasn't asked to do a credit check for the upgraded card
* I have never missed a payment on my PC card
* I was put over the limit with their annual fee
This company is very sneaky and do a lot of things under the radar, i would NEVER recommend them.

Worst card ever for everything! I have good credit and I had the card for 6 years with not a single missed or late payment, and I couldn’t get a limit increase from my $500 starting limit.
Customer service is awful too.

Although this company has an agreement with Shoppers Drug Mart and people are generally happy since they are getting points, any time there is a fraudelence in your account, the support is bare minimum.
I had a fraudulent charge on my account from a photo shop in NY where I haven't been since more than 15 years. When I complained to PC, they first refunded that amount, but then called me back when I was away for 3 weeks on vacation and then added that amount. Since then, this issue was not resolved. If I had these issues with another credit card company, like major banks, they would have been resolved long time ago. Finally, I took my complaint to the Ombudsman and waiting to hear a favorable solution.
I DO NOT RECOMMEND THIS CREDIT CARD TO ANYONE. ALL OTHER VISA CARDS OFFER POINTS OR REBATES. DON'T LEARN THE HARD WAY LIKE I DID!

They lowered my credit limit twice in the last 3 months yet I never missed a payment.
Their customer service is disgusting.
Do not bother with this card or any PC products for that matter.