Desjardins Insurance Auto Insurance Reviews

2 not at fault accidents (1 last year and another this year. Both times vehicle was parked at home) To start off with this company, you will not get any information about the status of your vehicle because nobody at their offices have any idea what they are doing. (They lost my vehicle last year for a few days...). Took 2 months of them sitting on it to tell me they would repair then 2 weeks later called to say they were no longer fixing it. ( again not at fault and they had no reason not to fix it). Now for this year.. so far been 1.5months with no word and again their office staff needs replacing. Save yourself the headache. If its between no insurance or desjardins.. pick no insurance it will be less headache.

Our vehicle was written off not at fault. Dejardin auto insurance advisors offered a settlement of $7500 dollars tax included. I asked them why so low. The multiple advisors said they can only find 2 to compare to our vehicle. They all clearly said "We payout based of off market value compared to what is available. I did a quick search online with the advisor over the phone and found the same model and make but the years were 1 year newer and 1 year older but the KM was 100k + more. The advisor said "You can't compare apples to oranges. You must compare apple to apple." Fair enough. I finally found 2 with 1) the same year 2) the same model 3) KM is a few thousand off. Priced at $12,500 + tax with $2900 under value. I reached out to Dejardin and guess what happens next? The advisor said "The appraiser compared our vehicle to a 2010 model and the max they can give us is $8000 + tax included" Does this sound like a fair settlement and paid based on market value? They are not fair and LIE to customers not at fault.

They are perfect and reliable to take your money until you had an accident to request a claim. That is when you will know the real color of this company. No response, no callback and they will keep on taking your money. Please, I need someone to refer a good insurance company to me. Thanks.

La pire assurance dans tout le Quebec, de tout point de vue:
1- prix très élevé
2- service super nul, moins que zéro
3- Manipulateur
4- Jamais du côté du client quand il s’agit de payer
La plus mauvaise expérience jamais vécue !!!!!
A ne jamais conseiller