Desjardins Insurance Auto Insurance Reviews

Was a client for Dejardin for 10 years, No claims, no tickets, nothing. After 10 years I received a call from them saying they would like to verify my information on file. I said sure. So they sent me a booklet for a new application. I called and stated I am not a new client and more than happy to confirm information on file but not filling out a new client form. Im not a new client. They insisted. I went to my local dejardin broker in town and she was puzzled why they would do that. Then Dejardin sent me a letter saying that since I did not fill out the form in the less than a week provided, they would be cancelling my insurance in 3 months (for ZERO reason.) So I took my info and went to another company that offered me a very good rate and lots of bonus perks. I am now happy and wrote this review to let people know THERE IS NO LOYALTY TO CUSTOMERS FROM DEJARDIN. FIND ANOTHER.

This company will take your money, lie to you and deny lying .
The agents are insanely unprofessional they are only nice when they are selling you the insurance after that ….Good luck 🍀

2 not at fault accidents (1 last year and another this year. Both times vehicle was parked at home) To start off with this company, you will not get any information about the status of your vehicle because nobody at their offices have any idea what they are doing. (They lost my vehicle last year for a few days...). Took 2 months of them sitting on it to tell me they would repair then 2 weeks later called to say they were no longer fixing it. ( again not at fault and they had no reason not to fix it). Now for this year.. so far been 1.5months with no word and again their office staff needs replacing. Save yourself the headache. If its between no insurance or desjardins.. pick no insurance it will be less headache.

I had an accident more than a month ago. During the accident happened and entire time that the police had arrived at the scene, I was talking to the insurance agent on the phone, and at her suggestion, I moved my car to a towing parking lot, but after more than a month, the insurance company did not take my car out of the towing parking lot and didn’t transferred it to the repair shop. And every time I call, they just say they're sorry and say they'll be back soon, but they don't do anything else.

Absolutely terrible customer service screwed me over twice and wouldn’t even take responsibility or fix it. Instead of trying to fix it they just cancel your policy. I’ve dealt with nothing but ignorance from them to. Will not ever recommend it.

This is the worst company to get information about your billing amounts and cancellation information. No one can explain how these are calculated, agent, billing department or their complaint department. They like passing you I think in the hopes you go away. Their premiums are atrocious we have saved over $2000 by switching to another carrier.