Gore Mutual Insurance Company Auto Insurance Reviews

I was in a minor accident while my car was parked. Simple body damage, a few scrapes on the bumper. My car is over 10 years old and I knew she wasn't much longer for this world. I brought my vehicle in for an estimate. Neither the shop nor the Gore would release the estimate to me. They said it was only "preliminary". I told the shop AND the insurer repeatedly I didn't want any work done because I wanted to discuss the value of the damage and a cash settlement rather than getting it repaired. After 2 weeks of still not hearing anything about the estimate (my car was still driveable), I had to call my adjuster repeatedly. I left numerous messages and she never called me back. Finally, after demanding to speak with a supervisor I was told that they can't do anything until the estimate is complete which won't happen until they start a teardown to see if there's any damage underneath (There wasn't, which anyone who read the details of the accident would have known. It was a low-speed side-swipe, no way there would have been damage underneath the paint scratches). I asked to be referred to another shop, I was told it's done and the new shop will be contacting me to schedule an appointment. 10 days later I have not heard from the new shop. So I went to my originally scheduled appointment. I told the supervisor I did not authorize repairs. I told the shop I did not authorize repairs. I watched the shop write down on the work order "Estimate only. Do not start repairs". That afternoon I received a voicemail stating that they completed the estimate, and they called Gore who authorized the start of repairs WITHOUT MY KNOWLEDGE OR CONSENT. I called and once again had to speak with a supervisor because the adjuster refuses to answer her phone. And now despite me telling them not to start any repairs without speaking with me directly, I am being forced to pay the cost for the parts restocking fee and the cost of the teardown and reassembly of my vehicle, because neither Gore nor the shop I was referred to cared what I wanted or had to say. Not that Gore ever really heard what I had to say because my adjuster obviously didn't care about me at all. At least 10 messages so far, and not a callback. It's like she doesn't even care to TRY to see me as a person. I'm switching insurance companies the moment this claim is closed.

We have had small business insurance through Gore Mutual over the past several years. We had the unfortunate situation arise where we filed a claim. The claim was denied and when we questioned why we were lied to by the adjuster. We were told by the adjuster that "case law" was used in part to determine the outcome. When we asked for the back-up references to case law we were advised by the adjuster's supervisor that this was in fact not the case that they did not refer to case law. The adjuster made a "mistake". They then provided us copy of the paragraph from our policy as reference to why our claim was denied and to date have been unable to justify how it relates to our situation. Our conclusion is that we bought a policy that we were told would meet our needs and in the end when a situation arose Gore Mutual refused to back our insurance policy. We paid $50K out of pocket. It has been tremendously stressful and very expensive dealing with Gore. We are in the process of filing a lawsuit. We hope that in publishing this review it will help other small business to seek coverage at a professional and ethical organization. Please be wary if you are already dealing with this company.

Very difficult to contact when trying to get help with a claim. Out of office, automated responses, and when leaving messages I would get no replies until I went to the office to get help to contact someone. After doing so, I was told they did not receive any of my messages. I guess my emails and voice mails just disappeared.

I had three separate claims with gore and NONE of them were paid. I had a hit and run that I found out who hit me, and two separate thefts of tools that were listed on the policy. They refused all three claims saying that if i wanted reimbursed for the damages i should sue the parties that caused the loss. DUH!! I bought insurance so I would be protected without using our useless legal system!! Also they doubled my truck policy when they found out i was working in another province. STAY AWAY!!!!

Zero Stars. "Gore" will turn on you in case of an accident. I was involved in a hit and run collision which I proved to "Gore" by obtaining officer notes. They completely ignored me by not responding to me and would not take my calls after they determined I was 100 per cent at fault. I took every step necessary to get the adjuster to look at my claim. No luck. I jumped through hoops to get the decision over turned using the help of Police. It has been 1 year since my accident. "Gore" will not protect you. Stay away from this company at all cost. You are better off donating your money to charity because you sure will not get covered in case of an accident. Today, I have learned I am involved in litigation due to outstanding storage bill that "Gore" will not cover even though I was not at fault. I will be contacting local media in regards this matter to shine the light on "Gore's" practices. To the paid actors that leave 5 star reviews. Stop it. Lies stink. Don't believe me? Public records are available for anyone to see. By providing this review I hope it's not to late for you. Feel free to contact me If you have any questions.

Gore Mutual is terrible. I got into an accident recently and have never been treated with more disrespect and time wasting. They have a new manager in the office whose name is James P. He is trying to make a name for himself in the insurance industry at the expense of providing customer service. He is a pompous, arrogant, litigious, imbecile. I would advise that you DO NOT insure your vehicle(s) with this company.

My mom was with this company for more then 12 years and when we got our driver licenses, she inquired about quotes in order to add us to the insurance. They came up with a quote of 6,890$ a month. It was too expensive, but the broker absolute insisted we would be added as "excluded" drives. That's not a problem, their prices are to high and we literally never drive. The next bill my mom received was 359$ when she usually paid 90$ a month. We contacted them for further explanation, and they actually changed my mom to a "high risk" status since there was a possibility other house members drove the car even though all members are officially excluded. That made no sense. But it shows what kind of filthy scums these brokers in Ottawa are. I highly recommend you go with Belair or CAA. They are fantastic with us now.

I recently switched banks and gave notice of this to Gore a little late so I expected to be charged and NSF. Fine. Then they tried to take the insurance money out of the old account again (8 days later). I got hit with more NSF fees because of their error. To top it off, they charged me NSF fees on top of my policy! After corresponding with 3 different representatives from the insurance company, not one of them admitted to their fault. First they blamed me for not giving a weeks notice (which I did when the second attempt to remove funds was made) then the second representative blamed the bank after acknowledging that they DID receive my new account information in time. It truly shows they do not care about their clients, nor do they take the time to understand what I was trying to explain to them. Safe to say we are cancelling our insurance and going with a new company. Terrible insurance company!