TD Insurance Auto Insurance Reviews

I have wasted over three days with this company. The last two days the entire server has been down and today when its up I have waited for half a day up to, 6 hours trying to reach this terrible company. When it finally reached it hung up on me right away. It is 2020, first of all, how is there not a call-back number and I have to sit and wait for someone to pick up all day without even giving me an anticipated time. This is insane to think a company like TD can have such inconsiderate and incompetent customer service. Complete waste of my time.

Have anyone expected with calling during COVID times. My experience with TD insurance is very bad. Last month I spent a few hours waiting on the call and it took a few times to reach someone. I requested to add some on my contract and change the address. Sure my addition has increased the cost but they didn’t change the address on my new agreement. Also, I don’t receive any pink card from them. I try to reach them a few days and my calls were cut off after waiting for 3 hours.

I'm not sure what COVID 19 has to do with their very lengthy phone queue. If anything, there should be fewer accidents therefore fewer claims to process, fewer new vehicles purchased (therefore fewer new policy sales) but perhaps more people with time on their hands to spend all day on the phone with TD? I've not had an accident since 1998 (not even a traffic ticket), so finally I got sick and tired of spending $2,600 a year and went with another company. Was able to combine house insurance with auto insurance, add another driver and it was still a thousand dollars cheaper. If you have TD Insurance, find a cheaper and better alternative, then take a day off work and call TD to cancel.

A big waste of time. We have been with TD for over 25 years. It is impossible to get through to them. They moved out of Alberta and now have a group of inexperienced employees that are in a call center in the east. I have never seen a company go from the best to the worst service so quickly. Really should be ZERO stars

Submitted home/auto claims due to the recent June 13th hail storm. TD INSURANCE is a complete utter disappointment. I would suggest avoiding at all costs. I regret not going with other insurance companies able to handle/process actual claims and provide customer service support when needed most. After nearly 2 months I have yet to finalize any of my 3 open claims. The adjuster assigned to my auto claims - complete fail. Good luck trying to contact via phone/email.

Consistently on hold 3 hours, (or give up and try the next day) to get through to someone. Once through everything is fine. Obviously understaffed to increase profit while demonstrating how little they value there customer's time and if you do get through you can only make 1 change per day. So if you try to remove a car that you sold and insure your new car you out of luck. Try again tomorrow and give them another 3 hours of your life.

I called to get a quote I'm still on hold... It's been 1h 55 min! Can you imagine if you need to get hold of them in an emergency!

You will be waiting FOREVER. I have a policy with TDI for years both auto and home. Started calling them to change my policy and add my husband & his vehicle to my policy yesterday. Was on hold for 90 mins and no answer. Called again and waited on the line for 80 minutes, no answer. Tried live chat and waited for 45 mins, it showed I was no. 4 in a queue then their business hours ended. Left a secure message via email, I am currently waiting for a reply. Meanwhile, I also logged in and tried to edit my policy online 6 times, punched in all my info and the final page says “internal server error”, called the technical support line and no answer - waited about 15 mins. This morning, I called early in the morning just after 8 am and waited for 130 mins, no answer - I finally gave in. I was lucky enough another insurer me never and managed to secure an online quote with them for a much cheaper rate for the husband. Byebye TD, you will need to find a way to get service to your customers or you will lose customers like crazy! Cannot imagine someone in need of help for a claim... If you are with TD, switch as soon as you can and don’t waste 6 hours plus on them like me, if you are thinking about getting their products, move along as you will never get through the line.

On Aug 6, 2020, started a process to buy home and auto insurance. Their phone queue is brutally slow. Took 4-5 hours in a queue to get it finished. Online quote and purchase a sketchy, slow, unreliable process. Once set up, technical difficulty with myinsurance.td.com that prevented me from looking at the details. I am cancelling the policies. Not going near them. Horrendous stories of the complicated unreliable process when a claim is involved.